Collections Supervisor

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

The Collections Supervisor reports to a Manager of Collections. As the Collections Supervisor you will manage, direct and control the collection of delinquent accounts for our Corporate, Commercial, Government, and/or International customers while maintaining customer service.

• Maintain responsibility for applying our credit and collections procedures for corporate, commercial, government and international accounts.
• Manage integrity of A/R portfolio.
• Plan and maintain a program for collection of past due receivables.
• Negotiate with our customers for compromise settlements, partial payments, time extensions and write offs.
• Work with internal partners in the order-to-cash process flow to resolve complex collections issues that may require special attention and resolve payment barriers.
• Maintain company collection polices.
• Escalate to appropriate sales personnel on complex collection issues requiring assistance or unusual action.
• Create innovated projects in effort to improve business practices.
• Approve accounts for forced collection through outside agencies or legal placement.
• Provide strategy to Collection Representatives to align with the goals of the department and the company.
• Prepare and submit periodic operating reports to immediate supervisor on the status of collections.
• Provide leadership direction to direct reports by offering constructive feedback to help develop staff while promoting an inclusive environment.
• Communicate the collection goals for each collector and the department and provide feedback on progress.
• Overseeing the collection effort of all receivables, this includes reviewing and training collection staff.

• Bachelor's degree or equivalent experience.
• 2 plus years of people leadership experience.
• Analyzed financial data.
• Ability working with Microsoft programs.
• Experience with collection laws and practices.
• Proven problem solving skills.

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

• Medical, dental, vision, and life insurance plans
• Paid time off (PTO) and 6 company holidays per year
• Automatic 6% 401(k) company contribution each pay period
• Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
• A comprehensive set of emotional, financial, physical and social wellbeing programs

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.