On site service specialist

About Grainger : Grainger is North America's leading distributor of maintenance, repair, and operating products and services.

Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.

We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger. Position Details : The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations.

Will assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.

You Will : Perform machine break / fix activities for different machines at the customer's site Implement territory work relating to customer inventory projects Perform data collection at the customer's site.

Ensure accurate information is collected to help direct the KeepStock implementation process Perform implementation responsibilities for new customers or new services Assist customers with staging, labeling and organizing product at a customer site.

Complete product relocation and discontinuation process Will cover PTO and will have route based responsibilities and activities when needed.

Actively listens, ask questions, effectively communicates, and fully engages to provide the best customer experience You Have : 3 years' experience in customer service or warehouse environment High School diploma or equivalent Technical skills and experience solving problems Managed several projects simultaneously Background checks, drug screening may be required (as warranted by Company, customer or DOT requirements in working on-site and operating equipment) Have and maintain a valid driver's license in State of residence Must carry required levels of automobile insurance Rewards and Benefits : With benefits starting day one, Grainger is committed to your safety, health and wellbeing.

We are proud to be an equal opportunity workplace.

Last updated : 2024-03-07