What are the responsibilities and job description for the Service representative position at Grainger?
Work Location Type : Onsite
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.
5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.
5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe.
As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Position Details :
The Onsite Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth though customers' inventory management (KeepStock) program.
Onsite Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.
You Will : CUSTOMER SERVICE
CUSTOMER SERVICE
- Service multiple customer locations with the following specific responsibilities :
- Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted
- Gain knowledge of Grainger's offer to help improve orders through system integration.
- Resolve customer problems promptly to retain and promote customer loyalty.
- Follow designated route defined by routing software tools and maintain route guides.
- Identify continuous improvement opportunities in productivity, process, and cycle time
- Comply with safety and inspection requirements of the facility where the service is being provided.
ACCOUNT GROWTH
- Help create new orders by engaging with customers to identify additional product needs
- Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings
- Participate in quarterly reviews with customers and sales partners to assess viability of Inventory Solutions offerings
You Have :
- 3 years' experience in selling or service environment
- High School Diploma or equivalent
- Customer service and sales growth oriented
- Collaboration and problem-solving skills
- Handle different technical and operational issues
- Have and maintain a valid driver's license in State of residence
- Must carry required levels of automobile insurance
Rewards and Benefits :
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs.
Check out some of the rewards available to you at Grainger
- Medical, dental, vision, and life insurance plans
- Generous paid time off (PTO) and 6 company holidays per year
- Automatic 6% 401(k) company contribution each pay period
- Employee discounts, parental leave, 3 : 1 match on donations and tuition reimbursement
- A comprehensive set of emotional, financial, physical and social wellbeing programs
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.
Last updated : 2024-06-01
