Hostess

Job Summary

The Hostess will be primarily responsible for greeting and seating guests. Follow food and beverage standards and ensure guest satisfaction.

Job Specifications

Qualifications

• Ability to work as part of a dynamic team to consistently deliver a quality product.
• Customer Service experience
• Ability to communicate in English, additional languages a plus.
• Basic knowledge of food and beverage items
• Excellent telephone voice and communication skills, both written and oral
• Able to stand for long periods of time.
• Able to handle a fast-paced environment.
• Must be organized and detail oriented.
• Tolerance of all cultures
• Able to work a flexible schedule, including weekends and holidays.
• Able to handle objects, reach with arms and hands, stand, sit, or walk for an extended period of time; Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, pull, bend, stoop, and perform upward reaching for an extended period of time.

Job Duties

Job Specific

• Report to work at the scheduled time, neatly groomed and in the correct uniform.
• Answer telephones within 1 ring.
• Take reservations as required ensuring accuracy.
• Ensure that special requests are accommodated.
• Maintain the cleanliness of workstation.
• Ensure that all menu folders and inserts are clean and current.
• Maintain inventory of menus and inserts
• Ensure that all guest supplies are filled. Order and maintain the guest supply inventory.
• Complete the floor plan and assign servers stations on a daily basis upon the approval of the manager.
• Be familiar with the menus of restaurant, bars, and room service.
• Ability to describe the style of cuisine and dictate the hours of operation.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company asset.
• Welcome and acknowledge all guests according to Grand Beach Hotel standards, anticipate and address guests` service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Consistently maintain a positive attitude
• Encourage a positive attitude among Team Members
• Anticipate needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction.
• Perform all duties in a timely and professional manner.
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member handbook.
• Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards.
• Applies excellent guest relations skills when interacting with guests.
• Observes hotel telephone etiquette, message, and call handling procedures.
• Special projects and duties as assigned.

General

• Promotes and applies teamwork skills at all times.
• Is polite, friendly, and helpful to guests, management and fellow Team Members
• Executes emergency procedures in accordance with hotel standards.
• Complies with required safety regulations and procedures.
• Attends appropriate hotel meetings and training sessions.
• Maintains cleanliness and excellent condition of equipment and work area.
• Complies with hotel standards, policies and rules.
• Recycles whenever possible.
• Remains current with hotel information and changes.
• Complies with hotel uniform and grooming standards.