Catering Sales Manager

We are in search of a Catering Sales Manager to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

We are seeking a driven individual focused on achieving both team and individual success through the delivery of exceptional customer service. The Catering Sales Manager will be responsible for soliciting new catering accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. If you desire to put your years of leadership skills and experience to work in a full-service, AAA, Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

What will you be doing?

• Manages property sales, including weddings and catering.
• Provides market intelligence to adapt strategies and exceed client expectations.
• Solicits new/existing accounts to surpass revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
• Achieves catering revenue goals and quarterly booking by actively up-selling each business opportunity to maximize revenue.
• Attend community/social events, industry meetings including joining local/national organizations.
• Develop and sell creative catered events and respond to catering opportunities.
• Collaborates with Culinary and Events teams in the development of menus that drive sales and to provide quality service to customers.
• Ensures detailed communication throughout sales process, achieving revenue goals, maintaining guest satisfaction, understanding hotel procedures, and delivering exemplary customer service.
• Delivers exemplary customer service to drive client/group satisfaction and loyalty by assisting the customer and monitoring their satisfaction prior and during their event

What do you bring to the role?

• 2-3 years catering sales experience required, with preference for corporate and social markets, including weddings.
• Strong verbal and written communication skills.
• Familiarity with industry operating systems (Delphi FDC, Wedding Wire, The Knot) and wedding industry trends and market factors.
• Exceptional organizational and interpersonal skills.
• Ability to prioritize and meet deadlines independently.
• Knowledgeable in food and beverage menus and presentation.
• Experience in proactive selling and banquet operations, preferably in Chicago and Milwaukee markets.
• Preferred degree in relevant field; creativity and strategic thinking valued.
• Flexible scheduling based on hotel needs.

What’s in it for you?

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Paid time off
• Golf, Ski, Restaurant & Spa discounts
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits

About Us

The Grand Geneva Resort is part of Milwaukee based Marcus Hotels & Resorts. A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Grand Geneva is an Equal Opportunity Employer

Salary : $16 - $49