What are the responsibilities and job description for the Front Desk/Night Auditor position at Grand Inn?
Grand Job posting- Front Desk/ Night Auditor
At the Grand Inn, we care about our guests, our team and our community. We aim to create great guest experience through our service, product and teamwork. Our team is looking for a self-motivated, cheerful and guest service oriented Front Desk Agent. If that’s you, please emails us today with your resume. Hotel experience preferred.
Primary job duties include, but is not exclusive of:
-Delivering great guest experience with professional customer service.
-Proactively recognize and address guest concerns.
-Coordinating with other departments to uphold hotel guest experience standards
-Check and review guest reservations daily and assign rooms accordingly.
-General Front Desk Duties such as: Inputting and registering guest data, collecting and processing payments, guest check in/out, answering phone calls, replying guest inquiries and comments, Checking/creating reservations etc.
-Computer proficiency including Windows, Outlook, Word and Excel
-Periodically patrolling the property. Periodic room quality inspection.
-Recognizing sales opportunities to increase revenue.
-Report any safety and security issues immediately. Take immediate action whenever possible.
-Perform Miscellaneous other tasks as required and assigned by upper management team, which may include cross functional job duties
-Participate in all training and safety meetings.
-We are looking for someone to cover the 12am-8am shift with weekend availability.
Please email your resume.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Night shift
- Weekend availability
Supplemental Pay:
- Bonus pay
- Commission pay
COVID-19 considerations:
All of our staff are fully vaccinated. Hand Sanitizers provided, face mask/ shield provided, shield screen provided at front desk.
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Hotel: 1 year (Preferred)
Language:
- Spanish (Preferred)
Shift availability:
- Overnight Shift (Required)
Work Location: One location