Patient Service Specialist

Job Summary: As a Patient Services Specialist with Grand Island Clinic, you will be the first point of contact for patients and visitors, providing exceptional customer service while efficiently managing the check-in and check-out process, verifying demographic and insurance information, and collecting patient balances, along with other administrative tasks.

Supervisory Responsibilities:

· None.

Essential Job Functions:

• Patient Interaction: Greet patients and visitors in a warm and professional manner, ensuring a positive first impression. Provide excellent customer service by addressing inquiries, scheduling appointments, and assisting with patient registration.
• Appointment Scheduling: Manage the appointment calendar, coordinating patient appointments, consultations, and follow-up visits. Confirm and reschedule appointments as necessary.
• Medical Records: Maintain accurate patient records, including updated personal information and insurance details. Ensure patient privacy and compliance with HIPAA regulations.
• Check-In/Check-Out: Facilitate the check-in and check-out process including but not limited to, verifying insurance information and patient demographics, collecting payments, and providing any/all necessary documentation.
• Phone, Text, and Email Correspondence: Answer incoming calls promptly and respond to patient texts efficiently. Make phone calls and send text messages to patients as necessary to obtain needed information and/or payments. Direct inquiries to the appropriate staff members or departments.
• Administrative Support: Assist clinic staff with administrative tasks, such as data entry, filing, and maintaining office supplies. Collaborate with medical assistants and nurses to facilitate smooth patient flow.
• Patient Communication: Relay messages and information between patients and healthcare providers as needed. Maintain clear and effective communication channels within the clinic.
• Provide guidance and training to other patient services specialists, ensuring consistent and high-quality service delivery.
• Establish record of insurance and verify insurance coverage prior to patient appointments; meet with existing patients to make changes to insurance coverage information when needed.
• Obtain current identification such as: copies of driver’s license, insurance card and scan to EHR.
• Maintain current information in both Phreesia and Allscripts for all patients, updating each or both systems as needed.
• Verify all patient accounts through electronic verification system or through contact with third party payers, in order to obtain accurate and prompt reimbursement.
• Understand all payer coverages, including: Commercial, Medicaid, and Medicare.
• Various additional duties as assigned.

Required Skills/Abilities:

• Strong interpersonal and communication skills.
• Exceptional customer service orientation.
• Proficient in using electronic health record (EHR) systems and Microsoft Office Suite.
• Ability to multitask and handle high-pressure situations with composure.
• Attention to detail and accuracy in data entry and record-keeping.
• Knowledge of HIPAA regulations and patient confidentiality.
• Organizational skills to maintain an orderly and efficient desk area.
• Must be able to accommodate a 5-day, 40-hour per week schedule.

Education and Experience Requirements:

• High school diploma or equivalent.
• Previous experience as a medical office employee or in a similar administrative role within a healthcare setting.
• Knowledge of medical terminology and insurance verification.

Physical Demands:

• Ability to sit or stand for extended periods.
• Visual acuity for reading and inputting data.
• Manual dexterity for operating office equipment and computers.
• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.
• Occasional lifting of up to 20 pounds for moving supplies or records.

What we love about Grand Island Clinic

We are a large multi-specialty clinic with great hours, a great culture and unmatched benefits!

·100% employer paid BCBS health insurance for full-time employees available to eligible employees after 30 continuous days of employment (Employee paid, dependent coverage is available with a substantial contribution from Grand Island Clinic)

·Voluntary benefits such as dental, vision, short-term & long-term disability, pet insurance and more!

·FSA and HSA options for eligible employees

·Employer-paid life insurance for full-time employees, voluntary additional life is available

·We offer a 401(k)/profit-sharing plan with an extraordinary contribution from the clinic, available to eligible employees after 30 continuous days of employment

·Separate vacation and sick leave benefits begin accruing on day one

·Grand Island Clinic, Inc is a local, physician-owned clinic-- not a corporate location!

Please fill out the application at www.grandislandclinic.net/careers

We offer competitive pay and benefits, including health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and make a difference in the lives of our patients. Apply today!

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Grand Island Clinic an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Pet insurance
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person

Work Location: In person