Part Time| Front Desk Agent| in Beautiful Del Mar

Description

• Would you like to be a part of a team that helps our guests have an epic vacation experience at a growing resort management & development organization?
• If your answers are yes, please read on...
• To be successful as a Guest Services Agent, you will need to be a hard working professional who provides superb service ensuring that guests/owners have positive resort experience.

Keep Reading IF:

• YOU LOVE PROVIDING GREAT CUSTOMER SERVICE. You have experience providing quality customer service in a fast paced environment. You go the extra mile to ensure that every guest/owner is welcomed with a friendly smile and that they can count on you to be a resource. You pride yourself on a job well done.
• YOU ARE POSITIVE AND ENJOY HELPING OTHERS. You maintain a positive disposition, even if you are busier than usual or under a tight deadline. You thrive on helping, assisting and supporting everyone around you, all the time. No task is too small for you.
• YOU WORK WELL IN A FAST PACED ENVIRONMENT. You have a track record of being able to greet guests face to face while maintaining a high volume of inbound calls. You are also comfortable working in a team environment and communicating well with other associates in other departments.

Essential Job Functions may include:

• Checks guests/owners in and out of the resort, answering any questions they may have.
• Meets and exceeds guest/owner expectations by providing exceptional customer service by phone or in person.
• Answering a high volume of inbound calls from guests/owners
• Communicates effectively with guests, supervisors and associates.
• Stays informed concerning emergency procedures, current projects, security issues, and location of emergency equipment.

Additional Job Duties that may be occasionally required:

• Transporting guests throughout the resort in golf carts
• Assisting guests with loading/unloading luggage including up/down stairs Delivering guest request items to/from rooms
• Other ad hoc operations/admin/guest service tasks

Qualifications
Requirements
Education, Skills & Experience:

• The ideal candidate for this opportunity must be very an outgoing team player who is able to communicate well, multi task, and provide exemplary customer service to both guests/owners and associates.
• 1 years of related experience, preferably within the hospitality industry
• Professional telephone etiquette s required
• High school diploma or equivalent
• Strong customer service skills
• Excellent communication and organizational skills
• Fluency in both written and verbal Spanish is preferred but not required
• Must be flexible to work various shifts, including weekends & holidays

Additional Job Elements:

• Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 25 lbs pounds.

Job Type: Part-time

Pay: $16.00 - $30.00 per hour

Expected hours: 24 – 30 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Work setting:

• In-person
• Resort

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Relocate:

• Del Mar, CA 92014: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $30