Front Desk Rack Agent

ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following:

• Believe and demonstrate through their work the GSR Vision and Mission Statement.
  • Vision Statement: Become the region's most respected hospitality and gaming company
  • Mission Statement: We are dedicated to becoming a leader in the hospitality and gaming business by providing exceptional value and service to our guests, and commitment to the communities in which we live and serve
• Answer phone calls to the front desk
• Assign/prepare airline rooms
• Balance inventory
• Assign group rooms and suites
• Assist in the check in check out process
• Be the main contact for group contacts
• Attend pre convention meetings and speak about arriving group details
• Work with Sales and conventions on group arrivals
• Be able to handle guest issues and resolve them to the guest satisfaction

KNOWLEDGE/SKILLS/ABILITIES

• Able to stand for long periods of time
• Able to talk on the phone for long periods of time
• Available to work both day and swing shifts
• Excellent verbal, written, and oral communication skills.
• Detail oriented.
• Self-starter with great organizational skills.
• People smarts and strong interpersonal skills.
• Proactive and works well under pressure in a fast paced environment.
• Must speak, read, write and understand English.
• Must be a minimum of 18 years old.
• Dedicated to meeting and/or exceeding the expectations and requirements of internal and external clients.
• Trusted and is seen as a truthful individual who is highly respectful of others.
• Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
• Cooperate with others in the accomplishment of joint tasks and common objectives.
• Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.
• Meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.