Hotel Guest Service Representative

Position Title

Guest Service Representative

Position Purpose

Attend to guests’ needs including but not limited to: providing exceptional customer service and maintaining GrandStay Hospitality brand standards, registration, check-out and reservations procedures.

Essential Functions

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, and all required information is recorded accurately.
• Accept and handle payment information accurately and within company policy.
• Maintain house bank and deposits accurately and within company policy.
• Capture sales through reservations and sales inquiries.
• Coordinate front desk activities to assure that guest service standards are consistently met.
• Resolve guest concerns in accordance to brand standards and hotel policy.
• Coordinate daily operations and communication between departments to ensure accurate and efficient workflow.
• Maintain the Front Desk area for appearance, organization and operational effectiveness.
• Assist guests in person, by phone or by email with future reservations.
• On a regular basis, this position requires talking, listening, close visual acuity, kneeling, crouching, walking, pushing, pulling, reaching, climbing, balancing, grasping, repetitive motion, extreme heat and cold and the ability to lift up to fifty pounds.
• The ability to work in a standing position for up to 8 hours.

Supportive Functions

• Assist in handling mail, email and facsimiles and provide guests with information regarding hotel facilities and local attractions.
• Wash, fold and put away laundry.
• Assist with the Grand Start Breakfast during high demand times.
• Complete required cleaning and special projects determined by the General Manager.

Job Requirements – Skills- Knowledge

The individual must possess the proceeding knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation, using some other combination of knowledge, skills and abilities. This job summary is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person