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Bilingual Technical Support Representative

Graphic Products
Beaverton, OR Full Time
POSTED ON 3/20/2024

Graphic Products is currently seeking a Bilingual (Spanish/English) Technical Support Representative to join our highly reputable team. If you have hands-on technical aptitude, a sharp eye for detail, enjoy customer service and are driven to work both independently and with a team, this could be the job for you!

Job Description:

  • Communication via phone, live chat and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s)
  • Develop and maintain technical expertise in Graphic Products applications
  • Assist customers with installing and using safety label printing software
  • Log cases detailing requests for technical assistance and steps taken to resolve
  • Support can include, but is not limited to: software installation, printer and software troubleshooting, printer and software training, template creation, sample printing, order processing, etc.

Other Requirements:

  • Bilingual (Spanish/English)
  • Minimum of one year technical troubleshooting experience preferably in a call center environment
  • A passion for working with people and customer service
  • Ability to communicate well, including oral, written and presentation skills
  • Intermediate knowledge of Microsoft 365 apps and services
  • Detail-oriented self-starter, comfortable working independently and as part of a team
  • Excellent time management skills, prioritizing and handling multiple tasks at the same time

Pay/Hours:

  • This position offers growth potential in both responsibility and pay. The initial pay range is up to $23/hour DOE
  • The working hours for this position will be 8 hour workdays (M-F) 7:30am – 4:00pm

Job Type: Full-time

Wage: Starting up to $23/hour DOE

Schedule:

  • 8 hour shift
  • Monday to Friday

Salary.com Estimation for Bilingual Technical Support Representative in Beaverton, OR
$84,358 to $108,366
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