Bistro manager

Job Description

Position Summary :

The Bistro Assistant Manager is responsible for ensuring fast, friendly, and courteous service. This role has a strong hospitality element, ensuring the restaurant delivers high quality food and drink and great guest service.

Essential Functions :

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Execute all Food Operations Department responsibilities by enforcing Graton Resort & Casino's policies and procedures fairly among all Team Members and in accordance with company's negotiated union contract.
• Open and close the restaurant.
• Interview, hire, and train new Team Members and effectively audit to ensure training standards are satisfied.
• Schedule shifts and assign duties to Team Members.
• Resolve Guest complaints in a professional manner.
• Conduct month-end inventory.
• Ensure restaurant adheres to all health and safety guidelines.
• Manage the inventory and order food and beverages, equipment and supplies.
• Ensure Team Members are exceeding Graton's Guest Service Standards.
• Coordinate communication between front of house and back of house.
• Evaluate and oversee job performance of all Team Members. Hold individual subordinates accountable for performance of job duties, tasks, policies and procedures.

Requirements

Required Qualifications :

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Two (2) years food and beverage supervisory experience.
• High School Diploma or equivalent required.
• Ability to handle a flexible schedule to work weekends, holidays and all shifts.
• Ability to delegate, empower, and evaluate hourly Team Members to achieve desired objectives with minimal supervision.
• Sound judgment in all decision-making ability, even when dealing with difficult situations where guests, team members and the overall long-term profitability are not adversely impacted.
• Ability to work in a fast-paced environment and make quick judgment decisions.
• Must be at least 21 years of age.
• Must be able to obtain a gaming license from the Graton Gaming Commission.
• Possess or obtain a California Food Handler Certification.

Last updated : 2024-06-15