Technician

• Job Title: Field Service Technicians
• Location: State College / Altoona PA
• Duration: 3 Contract to hire
• Timing: 8:30 AM- 5:00 PM
• Pay: $18/hr on W2

Proposed work days and times: Monday through Friday 8:30 am – 5:00 pm with on-call every three weeks - when working on-call weekends would be required.

Primary work location State College / Altoona PA.100% travel within the territory assigned. 100% travel within the territory assigned.

To be successful in this team you will: Have technical interest and aptitude. Strong customer focus. Ability to manage multiple priorities. And be a self-starter.

Requirements:

High school Diploma (or equivalent)
Have a valid driver's license and driving record that satisfies DN’s fleet requirements
Complete a background check (drug screening, no felony)
Drive your vehicle for the first 90 days to job sites (mileage will be reimbursed

Physical & Technical Requirements: This is a physical job, so you must have the ability to do the following:

• A valid driver’s license with a satisfactory driving record within company-required standards.
• Ability to successfully pass background and drug testing.
• Ability to lift 50 pounds and work in close quarters within and around the equipment.
• Familiarity with computers and a variety of consumer communications devices, such as smartphones.
• Travel to/from assigned territories and company facilities, including during inclement weather is essential.
• Service experience or electro-mechanical experience is a plus
• You will drive your vehicle for the first 90 days of the apprentice program to multiple job sites.

In the Field: Every day brings something different, Field Techs should be comfortable in different settings, for example:

• Inside banks and retail establishments
• Outside in all weather conditions, possibly for extended periods.
• Consistent and punctual attendance. The ability to work overtime, weekends, second shifts or participate in an on-call
• rotation when scheduled
• You must be able to work with little supervision and have the ability to apply common sense, experience, and theory
• towards solving and decision-making.

Who you are matters here – we’re committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.

Responsibilities:

• Join our dynamic service team for this entry-level field service position. Depending on your assigned territory, you will
• Provide services, repairs, and technical maintenance for ATMs, retail point of sale (POS) equipment, locksmithing,
• Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. Our training consists of on-the-job mentoring as you might expect, but also formal classroom, virtual, and self-paced training for extensive learning opportunities.

You are responsible for:

• Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electromechanical repair.
• Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing locks)
• Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
• Inspecting products for correct operation and resolving noted issues and/or escalating according to established procedures
• Prioritizing and planning service calls.
• Works within a team environment completes all required paperwork, manages, and maintains service parts inventory.
• Contacting the customer with the estimated time of arrival.
• Working with customers to ensure satisfaction with service delivery and understanding of product functionality
• Following key/alarm/combination control processes in assigned area of responsibility

What is your goal?

• Many of our new technicians are looking for an opportunity to develop their skills and pursue a career with our nationwide service organization. Our technicians come from all backgrounds and experience levels. If you are new to the role, our training program will give you the skills to become proficient in servicing ATMs, Point of Sale (POS), and many other products.

What is the Role?

• Our entry-level Field Service Technicians respond to basic customer requests for equipment issues. Candidates will be a part of a team and a territory where customer requests will be assigned throughout the day. Using provided tools and repair kits, you will travel to customer sites to resolve the issue. Our entry-level technicians respond to 5-8 calls per day across their territory.

Climb the Ladder:

• There are opportunities to grow and succeed at DN, and we are proud when our people achieve more. It shows the fact that so many of our Field Operations supervisors, managers, and directors started as Field Techs themselves. They know exactly what it takes to thrive and how to best support their team, whether that means onsite backup or being available to talk through issues. Move up with training and experience. Build a strong foundation for a career that progresses as you do.

The benefits are clear:

• Once you complete the 90-day apprenticeship program and are hired as a DN employee, you will be provided with a company car, uniform clothing, industry-leading retirement savings, 401(k) plans, comprehensive healthcare insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off – we offer tuition

Job Types: Contract, Full-time

Salary: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• State College, PA 16801: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Could you please let me know how many years of experience you have in troubleshooting such as with Electrical equipment, computers, printers, scanners, and other machines? Additionally, could you provide a brief explanation?

Experience:

• Maintenance: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person