Center Manager - 1027

Description

Summary/objective:

The Center Manager is responsible for overseeing a FullSpeed Automotive retail facility to ensure it delivers the highest operational standards and excellent customer experiences. They demonstrate a high commitment to creating an environment of accountability, driving sales, controlling costs, and managing profitability. They ensure that the center is properly staffed, teammates are trained and technically proficient, and that all certifications are up to date while maintaining workplace safety and maintenance standards.

Essential Functions:

• Enforce company safety standards, environmental, and employment laws in accordance with local and national governance.
• Operate with integrity & professionalism.
• Lead and manage all aspects of store operation to the highest standards of quality and profitability following all standard operating procedures.
• Schedule teammates to meet guests' demands and ensure the store is open and closed per company guidelines.
• Minimize customer claims by ensuring that all shop employees follow the FSA Way service process.
• Engage customers, build relationships with loyal customers, and expand the customer base to increase number and frequency of guest visits
• Attract and manage local fleet business
• Meet or exceed sales goals by completing vehicle health checks and service reviews for every customer.
• Control shop costs including parts/equipment, operational expenses, and labor.
• Build and lead a team of engaged, service-oriented technicians, including hiring the right people, building the necessary skills, motivating, and inspiring employees. 
• Train continually and foster a strong customer service mentality and team environment.
• Demonstrate leadership in all aspects of employee relations, performance feedback, disciplinary accountability, complaint management, and retention.   
• Maintain the building and surrounding area to create an inviting, welcoming environment.
• Oversee service bay management.
• Oversee inventory management, ordering, and stocking.
• Ensure optimal POS system maintenance.
• Maintain equipment to maximize shop potential and guest satisfaction.

Competencies:

• Pit Crew Certified (internal candidates)
• Business acumen
  • Understanding of the basics of P&L management
• Ability to deliver an exceptional customer experience
  • Must have a genuine desire and ability to engage and please customers, build relationships, and create loyalty.
• Always operate and manage with integrity and professionalism
• Ability to provide outstanding leadership in a fast-paced service environment.
• Ability to motivate and inspire a high-performance team.
• Able and willing to adapt to the constantly changing demands of the automotive service industry.
• Ability to positively impact the business
  • Participate in the effort to build strong center awareness and community connections.
  • Develop business opportunities within the local market with an ownership mentality.

Supervisory responsibilities:

• Build and lead a team of service-oriented technicians – Hire the right people, build skills, motivate, and energize, train continually, foster a strong service mentality and team environment.
• Compose weekly schedules and ensure adequate staffing while limiting overtime.
• Enforce the organization’s policies, including safety practices.
• Maintain a fair and respectful work environment.

Physical Demands /Work Environment:

• The Center Manager is regularly required to stand; walk, talk, hear and interact with employees and customers.
• This position must frequently lift and/or move up to 40 pounds
• The noise level in the work environment can be very loud.
• Subject to high stress.
• Must maintain a continuous strong store presence, including weekends, non-traditional workday hours.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State laws.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities.  To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  Continued employment remains on an “at-will” basis.

FullSpeed Automotive is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.

Qualifications

Required experience:

• Management experience in a retail automotive environment is required.
• Service and operations background in the automotive industry.

Required education:

• High school diploma or GED required