What are the responsibilities and job description for the Host/Hostess position at Great American Dining?
Summary/Objective
This position is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greets and seats guests, presents menus to guests, informs them of special catch and soups.
- Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.
- Takes names on a waiting list.
- Runs the floor plan board.
- Observes tables and keeps track of clean, dirty and occupied tables.
- Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
- Cleans, organizes and stocks menus at host area.
- Answers phone and answers questions concerning the menu and restaurant.
- Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
- Fills to-go orders, if applicable.
- Maintains restrooms throughout shift.
- Sweeps foyer and front entrance area frequently.
- Performs other duties as directed.
Competencies
- Customer Focus.
- Communication Proficiency.
- Organizational Skills.
- Stress Management/Composure.
- Multi-task oriented.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
A restaurant and bar environment. The work station may be drafty due to its location by the door, and the work environment noise level can be loud. Hazards may include, but are not limited to, slipping and tripping.
Physical Demands
Estimated percentage of daily physical requirements and/or number of pounds that may need to be lifted on the job:
- 100% -- Stands during entire shift.
- 75% -- Reaches, bends and stoops frequently.
- 20% -- Carries 20-lb. highchair about 10 times per shift over medium distances (20-30 feet).
- 50% -- Verbally communicates with guests and phone callers.
- Must be able to read, write and determine wait time based on [Company Name]'s procedures. Must be able to visually scan restaurant for clean, unoccupied tables. This position requires frequent washing of hands.
Position Type/Expected Hours of Work
This is a full-time position, typically working 35-40 hours a week. Frequent evening and weekend shifts are required.
Travel
No travel is expected for this position.
Required Education and Experience
None
Preferred Education and Experience
- Prior restaurant experience.
- High school diploma or GED.
Additional Eligibility Qualifications
None.
AAP/EEO Statement It is the policy of Common Man to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Common Man will provide reasonable accommodations for qualified individuals with disabilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
