Hotel Housekeeping

What’s the job?

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in – or get that last bit of work done.

Your day-to-day:

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed
• Be organized - keep on top of supplies and amenities and always try to minimize waste
• Reunite items with owners – and log any lost and found property
• Look smart – wear your uniform with pride
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• May regularly assist with deep cleaning projects
• May have turndown duties
• May assist with other duties as assigned

What we need from you

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects
• You’ll might need to bend and kneel to complete some activities
• Literacy skills - reading, writing and basic math skills
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays

Master the Facts

You are the point of contact for your guests. Know your area attractions, businesses, restaurants, lounges, and shops. The guest is counting on you to provide accurate information and directions.

It’s Your Job

Take pride in your hotel and promote the “Pick Up and Pitch In” philosophy. If you see a piece of trash or debris, pick it up and throw it away – no matter what department you work in. “If it’s not you, then who? If it’s not now, then when?

Communication

Value, trust, respect, and honesty. Practice open communication between management, staff and guests. Always focus on the positive and the understanding that everyone is an individual with different needs. To create a positive and rewarding environment, open and honest communication is essential.

Pride

Your name tag is part of your uniform and should always be worn. Take pride in a professional appearance. A clean uniform and high grooming standards are keys to any successful business.

Quality

Quality is your responsibility. A guest should never have to ask more than once for any reasonable request to be fulfilled. Always do the right thing every time. A guest will understand if something goes wrong, but they will not tolerate being ignored when they bring it to your attention.

Safety

If you see a security risk, or something that may be dangerous, report it immediately. Remember, it is your hotel and your guests that make your livelihood possible.

Hospitality

Our success depends largely on the service, knowledge, and follow-through you provide for your guests. If you are faced with a guest complaint or opportunity, you own it. Actively listen, show your concern, and follow through with the problem until it is resolved. Follow up with the guest immediately to ensure the problem is solved.

Job Types: Full-time, Part-time

Pay: $13.50 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning Experience: 1 year (Preferred)
• Hotel Experience: 1 year (Preferred)

Work Location: One location