Job Summary / Purpose
facilitates all processes to assure customers receive the medical items requested, while maintaining a courteous and professional demeanor when helping customers.
Essential Key Job Responsibilities
Review all supporting documentation received to make determination of insurance coverage.
Consistently available to patients and coworkers and have a willingness to train / educate coworkers, demonstrates patience, kindness, and professionalism at all times.
Research, review and respond to all verbal and written correspondence including e-mails as necessary to ensure timely response.
Uses professional skills when handling calls and inquires by patients and coworkers.
Demonstrate the ability to prioritize and organize workload and consistently volunteers to assist co-workers with their job duties when possible.
Maintain a direct line of communication between hospital, clinic and fiscal departments.
Must be self-directed; manages multiple tasks. Well-developed oral and written communication skills. Works in harmony and with a spirit of cooperation with physicians and the general public;
disciplined to actively listen to customer's needs and takes responsibility to address those needs. Thrives in a fast-paced work environment.
Qualifications
High school diploma required. Associates degree in a related field preferred, but not required. Two years of experience in customer service is preferred.
Job Posted by ApplicantPro
Last updated : 2024-05-01
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