Case Manager

If you have a passion for serving Veterans, consider becoming a Great Plains Veterans Services Center (GPVSC) Veterans Outreach Case Manager in Rocky Boy, Montana.

The Great Plains Veterans Services Center (GPVSC) was established in 2015 and recognized as a 501(c)(3) organization in February of 2016. GPVSC is headquartered on the Rocky Boy's Indian Reservation in North Central Montana. GPVSC established the Veterans Support Services (VSS) program in January 2017. The purpose of this program is to provide Veterans with access to all VA benefits they have earned; assist unemployed Veterans in becoming self-sufficient by transitioning them into the workforce; support homeless Veterans or at-risk for homeless Veterans in attaining and maintaining housing; provide mental health and suicide prevention support and provide case management to assist Veterans in overall quality of life needs. In 2020, GPVSC began operating its Veterans Transportation Services (VTS) program. This program provides transportation services to rural Montana Veterans for VA and VA-referred appointments.

JOB OVERVIEW

The Veterans Outreach Case Manager is part of the Veterans Support Services program, including the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SFSPGP) and reports to the Support Services Manager. The incumbent provides outreach to Veterans, conducts data collection on services needed by individual Veterans and family members, coordinates services and resources to Veterans to ensure their overall well-being is satisfactory and sufficient to build and maintain a quality lifestyle. The individual works in a manner which supports the mission of GPVSC, to ensure daily operations, procedures and standards are maintained in accordance with federal, tribal, and state laws and regulations.

This position will be responsible for many duties, including but not limited to:

• Conducting needs assessments for Veterans by making home visits and networking with Veterans throughout the community. Needs assessments include interviewing to identify challenges, barriers, and successes to establish a quality life, stable home, employment and/or education enrollment for Veterans.
• Manage the follow-up of developed work plans to ensure Veterans are receiving necessary services.
• Serve as an advocate for Veterans by helping them obtain all necessary military documentation and records needed for Veteran benefits and claims.
• Provide information to tribal and local service providers about VA benefits in order to create a collaborative effort to help Veterans and their families.
• Maintain office filing and record-keeping systems; enter, edit, and retrieve Veteran military and benefit records.

KNOWLEDGE, SKILLS, and ABILITIES

• Computer literacy, in Microsoft Office Suite.
• Ability to maintain a calm and positive demeanor in the event of difficult interactions.
• Ability to display non-judgmental and empathetic listening skills.
• High degree of detail-oriented skill level.
• Knowledge and understanding of the importance of adhering to confidentiality standards.
• Ability to work collaboratively and maintain a positive work environment.
• Skill in establishing rapport and working to build and maintain effective working relationships with Veterans, staff, and community agency representatives.
• Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
• Ability to understand and adhere to required administrative policies and procedures.
• Excellent communication skills to ensure efficiencies and quality customer service with people from varied backgrounds.

MINIMUM QUALIFICATIONS

• Three years of experience providing social services outreach or other directly related work.
• Preferred: Formal education in social work, sociology, psychology or other directly related field.

Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

PHYSICAL DEMANDS and WORKING CONDITIONS

• Must be able to work on a computer for up to 8 hours per day.
• Day travel is required to go to where the Veterans are.

ADDITIONAL INFORMATION

• Must hold a valid Montana driver's license and successfully complete a driver's history check.
• Benefits include SEP retirement plan, paid time off and holidays, dental, vision, accident, short-term and long-term disability and life insurance.
• Health insurance is not covered.
• Successful applicants are subject to drug testing, and criminal history checks.

To apply, please send cover letter, resume, and completed application form by copying this link https://wkf.ms/3OSSUwz or by mail to Attn: Veterans Outreach Case Manager, PO Box 1251, Helena, MT 59624. If you are a Veteran and wish to claim a Veteran’s preference, please include a DD214 or other supporting documentation. If you wish to claim American Indian preference, please include a current Tribal ID or other enrollment documentation. Call with questions or to get an application at 406-442-4934.

Great Plains Veterans Services Center is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $20.65 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Box Elder, MT 59521: Relocate before starting work (Required)

Work Location: In person