What are the responsibilities and job description for the Birthday Coordinator position at Great Wolf Lodge?
At Great Wolf, the Birthday Coordinator creates lasting memories for guests celebrating birthdays at our lodge. The Coordinator is responsible for leading the children and creating a safe, fun atmosphere for parties.
Essential Duties & Responsibilities
- Organizes and assists with party room set up and clean up
- Responsible for ensuring guest's party needs are met including adequate supplies and pre-orders food and desserts
- Hosts party-goers and leads activities for children
- Organizes event guest's visit, providing overview of property, waterpark passes, and covering safety-related rules and procedures
- Responds to guests needs and responsible for maintaining upkeep of party area during the event
- Enforces all rules and regulations promptly and professionally; escalates as necessary
Basic Qualifications & Skills
- Some High School education or equivalent
- Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays
- Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
- Successful completions of a criminal background and drug screen
Desired Qualifications & Traits
- Previous event coordinating experience or demonstrating strong customer service
- Prior experience working with children
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Proven teamwork skills
- Enthusiastic and energetic
Physical Requirements
- Ability to lift up to 50 lbs.
- Able to sit and/or stand for long periods of time
- Ability to bend, twist, and stretch
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