Assistant Branch Manager

We are currently seeking an Assistant Branch Manager to assist the branch manager with the overall operation of the branch. Supports the delivery of credit union products and services consistent with the financial, operational and growth related strategic plans. Responsible for the day-to-day supervision of all tellers and Member Advisor staff in the branch, including training of staff under his/her supervision. Exceeds member expectations by ensuring the highest standards of service are provided to all members. Assumes responsibility for the branch in the managers absence.

Location: 1630 22nd Street, West Des Moines, IA 50266

Hours: Monday - Thursday 7:30am - 5:30pm, Friday 7:30am - 6pm, and rotating Saturday's 9am to Noon

Essential Functions & Responsibilities:

• Assists branch manager and other branch staff with daily operations, including inquiries, questions, and/or problem resolution. Ensures credit union policies and procedures are compliant with state and federal regulations affecting consumer credit and depository functions. Supports branch operations by exhibiting a working knowledge of policies and procedures, trends, member services, depository and lending functions, and standards in the credit union industry.
• Monitors work of branch staff to ensure highest level of service and accuracy are provided. Work with the manager to maintain a highly motivated, well trained staff though effective coaching. Schedules and adjusts work hours to ensure coverage levels are adequate for providing proper service to the members.
• Serves membership as needed, ensuring the highest quality member service standards. Exhibit knowledge of opening deposit accounts, servicing members with existing accounts, processing financial transactions and interviewing loan applicants.
• Assist with the interviewing and selection process. Provide input to performance evaluations, personnel actions, and performance management. Assists with and participates in training of new and existing personnel.
• Serves as a liaison for organizational projects and assists in the execution and implementation of divisional projects. Promotes new loan and deposit products and services to achieve operational and strategic growth strategies. Facilitates a service and sales oriented environment by building and maintaining member relationships.

• Participate in community events to increase awareness of the credit union. Foster a referral network by building relationships with membership, segmented employee groups, peers, and various community organizations and affiliations.
• Perform other duties as assigned.

Knowledge and Skills:

Experience: One year to three years of similar or related experience.
Education: A high school education or GED.

Interpersonal Skills:
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills
1. Effective communication, interpersonal, and relationship building skills.
2. High level of service orientation.
3. Ability to present information with diplomacy and tact.
4. Working knowledge of teller, msr, and lending positions.
5. Proficient working knowledge of Microsoft Office software applications.
6. Ability to multi-task, organize, and prioritize.
7. Ability to lift, move, or transfer items, materials or product up to 30 lbs.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment:
Work is performed in a standard office environment with a quiet to moderate noise level. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greater Iowa is an Affirmative Action, Equal Opportunity Employer (AA/EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.