Overview

Greater Nevada Credit Union is looking for a dedicated team player with a passion for Helping More People Live Greater!

About The Position:

The Consumer Lending Operations Manager is responsible for providing oversight and effective motivational leadership to the Underwriting, Processing and Servicing teams while ensuring credit quality and data integrity standards are being upheld.

Who we're looking for:

Before we get into the specific details of this position’s requirements and qualifications, let's focus on the bigger picture of Greater Nevada, and what makes a Greater Nevadan.

At Greater Nevada, our passion is Helping More People Live Greater. When we say "people," we mean every single person who we interact with or could interact with, from our team members to our community members.

To do this, we practice C.A.R.E. with our Values:

• We Care Genuinely.
• We build relationships because we know that we are Greater Together.
• We Stay Trustworthy as we serve our communities.
• "Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
• We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
• In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,000 members and thousands upon thousands of people through our community and philanthropic work.

To live by those values, we make a deal with every single one of our team members—the C.A.R.E. Deal. It's a win-win agreement that we shake hands-on at the beginning of our relationship together.

As a Greater Nevadan, that means we make four promises to you:

• Compensation and Benefits – We offer Greater Pay and Greater Benefits, including:
  • Competitive compensation
  • Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
  • Health Savings Account contributions
  • Supplemental insurance and life insurance plans
  • Paid time off, including vacation and sick time, 11 annual paid holidays, eight hours of personal leave, and sabbatical leave after seven years of employment
  • Paid time to volunteer and make a contribution to the community
  • Employee product and service discounts
• Advancement – We strive to be a place where you can grow into your next career move, without having to leave the Greater Nevada family. So, we offer extensive training and development opportunities for each employee. Our continuous coaching culture allows for more direct and regular performance feedback and compensation.
• Recognition – We invest time, energy, and resources to find creative, impactful, and fun ways to deliver recognition that fits each Greater Nevadan's successes.
• Environment - Nobody wants to come to work in a place that's dull and filled with drudgery all day long. So, part of our side of the deal is ensuring you have a great place to work in and great people to work with.

Our C.A.R.E. deal goes both ways, so here's how we expect each team member to demonstrate they care:

• Competence – Greater Nevadans know how to do their job and do it well—or they know how to access the resources they need to accomplish great things.
• Attitude – We don't expect team members to plaster a fake smile on their faces every day, but we do expect them to bring their best attitude to work and strive for greatness.
• Relationship building - We put a lot of emphasis on building strong relationships with members, clients, coworkers, and the communities that we serve. Why? Because those connections enable us to live our passion: Helping More People Live Greater.
• Effectiveness – We ask each Greater Nevadan to be productive, efficient, and successful at the work they do.

What You'll Be Doing

• Effectively demonstrate our passion and purpose as a non-profit organization by “Helping More People Live Greater."
• Manage the Greater Nevada Credit Union (GNCU) teams responsible for consumer loan underwriting, boarding, funding, title administration, insurance monitoring, and reporting of consumer loans. This position also manages the boarding and servicing on real estate loans including second mortgage products and land loans.
• Develop and maintain awareness of current and future lending initiatives within the markets GNCU serves and its key business partners.
• Train and support staff with regards to all Federal and State lending laws and regulations that apply to their job function.
• Monitor turn times and metrices that drive efficiency in the underwriting, funding, and title administration process to ensure that a high level of service is being achieved.
• Administers Greater Nevada’s forced placed insurance program to ensure reduced risk exposure and member impact.
• Regularly analyze the department workflow to identify efficiencies and operational improvement opportunities.
• Responsible for reviewing and ensuring that procedures are up to date and accurate.

Location and Travel Requirements

Greater Nevada Credit Union's Eagle Station location:

451 Eagle Station Lane

Carson City, Nevada 89701

• You must be willing and able to travel to locales other than the normal location for the position, including overnight trips as appropriate for your job responsibilities.
• Must possess a valid Driver’s License and have access to a reliable vehicle.

Compensation

• $84,000.00 - $117,000.00 per year
• Competitive compensation and Greater Benefits are part of our deal

Preferred Qualifications

• 2 years of management experience required
• 3-5 years of underwriting or funding experience required
• Basic knowledge of consumer lending processes and procedures

Skills & Competencies

• Applies knowledge of internal structures, processes, and culture to resourcing efforts.

• Persists in accomplishing objectives despite obstacles and setbacks.

• Seeks ways to improve processes, from small tweaks to complete reengineering.

• Works cooperatively with others across the organization to achieve shared objectives.

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may occasionally be required to lift and/or move up to 20 pounds.

Greater Nevada is an Equal Opportunity Employer

Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.