Information Technology/Operations Specialist

Job Overview:

We are seeking an Information Technology/Operations Specialist to join our team. The ideal candidate will be responsible for managing and maintaining our IT systems, ensuring their efficiency and security.

Duties:

· Develop a working knowledge of credit union data processing system

· Maximize the operating effectiveness and efficiency of our technology platform by driving continuous improvement.

· Assist Manager with integration with 3rd party systems and software

· Manage upgrades, deployments, and day-to-day system administration of software and hardware

· Monitor and/or maintain firewalls and network infrastructure, server environment including core, disaster recovery environment and backups, security tools and ISP

· Manage website, phone systems, electronic signs, and all other marketing media

· Monitor and mitigate issues with online banking and mobile app

· Maintain technology and upgrades at branch locations

· Assist Manager in network management and troubleshooting

· Perform back office duties to include all day-to-day processing programs

· Responsible for after hours system outages and interruptions of member facing services and core.

· Develop and maintain internal procedures documentation and training

· Provide technical support to staff

· Develop staff training as needed

· Work directly with Manager on credit union projects, upgrades and implementations

· Develop an understanding of the Credit Union history, philosophy, organization, policies and procedures.

· This position is fully in person.

Requirements:

· 3-5 years IT/operations or equivalent

· 3-5 years Credit Union or financial services experience preferred

· 2 year degree in business or related field

· Ability to lead and work collaboratively in a team-oriented environment

· Experience working with a variety of financial systems and platforms such as core banking, ATM’s, payment services, wire systems, ACH, Online and Mobile Banking, Debit/Credit Cards, and Fraud.

· Willing to work flexible hours and travel to branches, when required.

· Detailed organizational skills

· Self-motivated

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Experience level:

• 3 years

Schedule:

• Monday to Friday
• On call

Experience:

• IT: 3 years (Required)
• Windows: 1 year (Preferred)

Ability to Commute:

• Buffalo, NY 14219 (Required)

Ability to Relocate:

• Buffalo, NY 14219: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $65,000