Customer Service Representative (CSR)

Want to be recognized for your talents? Appreciated for your efforts? Excel with one of the fastest growing HVAC companies in the Carolinas? Are you an A-PLAYER? Do you believe in KINDNESS toward everyone you work with? Well you've come to the right ad! Green Dot Heating and Air is different. We are a company built upon the foundation that YOU are the reason this company has the amazing reputation it does. We work hard and find ways to have fun too! Don't suffer any longer with leaders and management that look at you as a number. We are the Green Dot family...Consultative, Transparent, and Diligent. Come join this incredible team and have a true career path!

Position Summary

The Customer Service Representative is responsible for interfacing with customers in both in-person, phone and email interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Being a great teammate with your field and office partners
• Portraying a positive company image and engaging in professional and friendly communications with customers
• Processing orders by mail, telephone, email, or other employees
• Actively listening to customer needs and inquiries to determine appropriate service actions
• Assisting colleagues and other employees with administrative duties
• Serving as the cashier and being primarily responsible for answering telephones, handling transactions, appointment booking/dispatch, and performing other clerical duties
• Referring any customer questions regarding products or services to the appropriate person
• Establishing and maintaining customer profiles
• Maintaining the inventory and informing the supervisor of stocking needs
• Performing accurate company-required recordkeeping
• Efficiently and correctly corresponding with third-party providers
• Resolving customer problems, such as booking or invoicing problems, etc.
• Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; recording or filing copy of order received
• Following-up on orders to ensure delivery by specified dates
• Preparing receipts and other documents
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Prior experience with the general public (customers) a plus
• Ability to accurately serve as a cashier, including processing credit cards, collecting checks/ACH payments, and other basic math skills
• Excellent oral/written communication skills
• Excellent customer relationship skills
• Excellent organization skills
• Ability to multi-task
• Ability to work in a team environment and take direction from management and supervisors
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence

Job Type: Full-time

Pay: $36,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• No experience needed
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
Covid protocols are followed as directed by law, client needs or employee needs

Ability to commute/relocate:

• Johns Island, SC 29455: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Salary : $36,000 - $40,000