POSITION: Manager
HOURS: Minimum 40 Hours per week; weekend work required
RESPONSIBLE TO: Owners, General Manager and Customers
POSITION SUMMARY:
The Manager’s role is to operate the car wash site in the most efficient, safe and profitable manner as
detailed in the following categories.
Operations/Maintenance
Perform daily open/close procedures on-time and ensure accurate daily close-out
Perform daily/weekly/monthly/as-needed maintenance on all equipment
o Proactively identify potential problems (leaks, motor failures, damage, etc)
Ensure an adequate supply of parts, inventory and supplies are on-site at all times
Maintain the grounds and buildings in a clean, safe manner
o Ensure that trash is collected and is not overflowing in trash cans
o Ensure self-serve bays are clean at all times
Employees
Recruit employees and ensure proper hiring documentation (background checks, on-boarding
paperwork, etc)
o Ensure employees receive a copy of the employment manual and are updated on
changes to the manual and company policies
Train employees for their position and oversee their work at all times
Ensure that employees are on-time, properly dressed and their appearance is neat
Create, and update as needed, the site employee schedule
o Coordinate with other sites to staff all locations adequately
Review employee’s performance no less frequently than on their hiring anniversary
Discipline employees as needed and ensure proper documentation
Meet with all site employees no less frequently than quarterly
Customer Service
Respond promptly to customer inquires in-person, by phone and email
Ensure customer’s information is complete and accurate in all databases
Respond to social media inquiries and comments
Resolve damage claims to the mutual benefit of the company and customers and maintain
proper documentation
Profitability
Minimize downtime
Ensure your site operates safely and profitably
Suggest profit enhancements and cost savings
Maintain accurate and orderly financial and operational records (e.g. meter readings)
Miscellaneous
Participate in weekly calls and company-wide meetings
Work cooperatively with your colleagues at other sites and the office
Coordinate in a professional manner with colleagues and vendors
Ask your colleagues when you are unsure how to do something
Communicate with all site managers consistently
Job Type: Full-time
Pay: $18.49 - $25.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Weekly day range:
Work Location: In person
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