Receiving Team Member

Description

Purpose: To organize receiving systems and process designated orders so that the Co-op consistently maintains high product availability and accurate record-keeping. To organize and maintain the back-stock areas and sort/route all products to appropriate places. To provide stocking and organizational support to the retail departments as needed. To create a hospitable environment that welcomes coworkers, customers, owners, and members of the community.

Commitment: GreenStar Co-op is committed to being an organization free from discrimination. We seek out, welcome and celebrate people with diverse identities to participate in our community-owned cooperative business structure.

Status: Level III, Lead Staff, Supervised by Store Manager

Responsibilities:

PLANNING

• Prepare storage areas for incoming deliveries.
• Prepare product to be brought to and from the backstock areas
• Meet regularly with Grocery & Merchandising Managers to coordinate purchasing, receiving and storage needs.
• Ensure that needs of each department are being met by current receiving procedures by maintaining ongoing contact with each retail department managers

PROCESSING ORDERS

• Check deliveries to verify accuracy, notify purchaser of discrepancies.
• Train on and operate forklifts and pallet jacks.
• Sorting and routing all products to appropriate places, checking with buyers, assistants, and departments as needed to ensure accuracy.
• Check for damage and unacceptable quality and notify purchaser of problems.
• Sign for deliveries with appropriate adjustments noted on invoice.
• Return product when necessary.
• Route all invoices according to procedures.
• Help with unloading as needed.
• Audit warehouse inventory monthly or as directed by Supervisor.

CUSTOMER SERVICE

• Assist customers with product questions in a prompt, and courteous manner, referring them to other staff when necessary.
• Work as part of a team to develop a hospitable department space that feels welcoming to all.
• Participate in customer service trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
• Knowledgeable about all products. 
• Help customers place special orders.

SAFETY RESPONSIBILITIES

• Follow GreenStar’s safety rules.
• Particular attention to safety surrounding pallet jack, cardboard bailer, fork lift, and traffic.
• Assist other employees in safety needs. 
• Report unsafe equipment and conditions. 
• Participate in safety training programs. 
• Perform other tasks as assigned to ensure a safe and healthy work environment.

STOREWIDE AND OTHER DUTIES

• Attend Human Resources trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
• Read GreenStar publications to stay informed.
• Respect and comply with storewide personnel policies.
• Adhere to scheduled shifts.
• Perform other duties as assigned.

Requirements

QUALIFICATIONS AND SKILLS

• Effective interpersonal communication with team members, vendors, and delivery drivers.
• Ability to lift 75 pounds continuously.
• Demonstrated ability to handle multiple demands, stay calm, and prioritize.
• Train and operate a forklift and pallet jack.
• Able to work in inclement weather.
• Experience with maintaining databases such as Excel a plus
• Demonstrated ability to follow through on commitments.
• Open to input/feedback on work performance.
• Self-Driven/Motivated throughout shift.
• Knowledge or interest in learning about natural foods, local vendors, local farms.