Location Manager

Overview

Responsible for the achievement of the location business plan objectives and fulfilling the expectations of all stakeholders (owners, customers, and employees).  Provides leadership in evaluating, allocating, and managing human, physical and financial resources for the location. Optimizes the profitable growth of the business, the personal growth of employees, and the satisfaction of customers.

Responsibilities

• Leads the location in the 2 organizational priorities of 100% Customer Satisfaction while building a Sustainable Business
• Responsible for creating and maintain a Safe Work environment daily. This focus will ensure the safety of our customers and employees alike
• Executes the business plan and achieves financial performance, including sales, budgets, and cost control, according to established goals for a location. Responsible for all departments achieving revenue growth as well as sales and profitability goals
• Empowered to be engaged in customer resolution and own that relationship, while keeping his RVP or other Supervisors informed of the situation as needed
• Responsible for creating a culture of positive attitudes and high morale among location employees.
• Develops and maintains a positive relationship with all existing and new customers and resolves any elevated customer issues
• Ensures that appropriate communication takes place within and across all departments at the store location which may include leading regular department management staff meetings and all employee meetings
• Communicates the dealership values, principles, vision, and mission within their location
• Communicates with other Location Managers to implement best practices and consistent processes for all departments within the organization, as well as working toward organization goals
• Utilizes the support of organization staff to work toward improved performance and productivity throughout the location
• Ensures the successful planning and execution of marketing activities and events at the location level, while supporting the overall organizations marketing direction
• Oversees maintenance, security and a professional appearance of the facility and property for the location
• May represent the company for the sale of machinery to key customers as needed
• Will ensure Territory Management practices will be in place with the use of the organizations CRM software to ensure that each territory is managed in a way that is beneficial to the customer, the organization, and the salesman
• Evaluates the staffing needs of the location as well as the quality of the current staffing. Charged with ensuring that the location is continually recruiting and attracting the best talent available in the market
• Conducts employee performance and reviews with input and direction from organization management team.
• Maintain an open door of communication with all employees, to ensure that employees feel comfortable communicating any concerns and problems to the Location Manager

Qualifications

• 5 years experience in a retail environment
• 1 additional years experience as a parts or service manager or in a sales role preferred
• Familiar with John Deere and competitive products
• Experience dealing with elevated customer issues
• Ability to lead and motivate others
• Knowledge of financial metrics, marketing experience and a solid understanding of sales, parts and service operations
• Solid analytical, business planning, problem solving, and communication skills
• Bachelors degree in Agriculture, Business or equivalent experience required

Greenway Equipment, Inc. is an equal opportunity employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.