Job Posting for Service Writer at Greenway Equipment
Overview
Assists the service manager & assistant service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work SJP Segments in front of them.
Responsibilities
Fields internal and external customer inquiries to the Service Department
Assist in all loading and unloading of customer equipment
Follows a check in /check out process for all customer units
Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers
Assists in Logistics of Trucking/ Washing/ etc. as directed
Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location
Completes all factory shipping verification for shortages and equipment condition at the time of delivery
Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced
Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking
Updates customer profiles using equipment, hours, or other information from the customer work order
Maintains service accessories and supplies charges within the budgeted expenses
May prepare Service Technician time management reports each day for reporting
Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit
May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains knowledge of John Deere and competitive products
Qualifications
Experience with basic computer and accounting functions
Experience analyzing and interpreting basic internal reports
Experience working cooperatively in a team environment
Experience communicating effectively
Salary.com Estimation for Service Writer in Arkansas, AR
$42,282 to $63,734
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Service Writer career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Service Writer.
Click the checkbox next to the jobs that you are interested in.