Guest Service Agent

DELAMAR-Luxury Boutique Hotel in Greenwich CT is looking for a Guest Service Agent who is responsible for providing exceptional customer service. The front desk agent is accountable for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional, and timely manner while following the highest standards of quality to ensure guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Accountable for processing check-ins and check-outs

2. Creates reservations and process special requests.

3. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.

4. Works as a team player in meeting guests needs

5. Provides gracious and efficient telephone services

6. Responds to incoming calls and emails promptly and knowledgeably ensuring accurate information

7. Completes all items on the checklist

8. Communicates the services and amenities of the hotel to guests

9. Prepares room keys for incoming guests

10. Accepts and provides wake up calls for guests

11. Collaborates effectively with other service departments to effectively manage guest services

12. Listen, apologizes with empathy, finds a solution and follows through when resolving guest problems

13. Processes customer credit at check-in/out in accordance with hotel policy

REQUIREMENTS

- Strong customer service and organizational skills

- Team player

- Must be fluent in English and have a good phone voice

- Willing to go the extra step to ensure guest satisfaction

- Excellent computer skills

- Knowledge of Opera strongly preferred

- Previous hospitality experience required

EDUCATION REQUIREMENTS:

College Degree in Hospitality Preferred High school diploma or GED Required

EXPERIENCE/SKILLS:

1 year prior guest service experience required. Excellent verbal communication skills needed. Ability to perform job duties in a fast-paced environment. The candidate will be required to work some mornings, evenings, and weekends as well as holidays. Schedule flexibility is essential.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Greenwich, CT: Relocate before starting work (Required)

Work Location: In person