Consumer Loan Officer

Greenwood Credit Union is looking for a Consumer Loan Officer to join our Retail Lending team. We offer competitive compensation, excellent benefits, and a culture focused upon teamwork and service. If you are a retail lending professional who fits this profile, we invite you to consider joining our team.

General Summary

This position serves the lending needs of the Credit Union's field of membership including loan origination, underwriting and processing of a variety of consumer loans according to established Credit Union policies, procedures, and legal and regulatory guidelines. This critical function includes providing information on credit union products and services to members, guiding members through the loan process, and counseling members to help ensure their financial well-being.

This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008.

Essential Functions

The essential functions of this position may include, but are not limited to:

• Interview and effectively tutor applicants on available loan products and recommend programs and solutions that best meet the member's needs.
• Assist members in the loan application process and provide guidance to help improve their financial well-being.
• Obtain all information and documentation required for timely loan underwriting and processing including credit reports, financial information and collateral details; Identify additional loan opportunities and clarify areas of concern, such as delinquent credit histories, judgments, name discrepancies, etc.
• Evaluate and verify loan applications and credit criteria; Analyze current financial position of members to determine the degree of risk involved in extending credit or lending money where applicable.
• Render sound consumer loan credit decisions within limits of authority based on applicable regulations and credit union lending policies and guidelines; Approve, condition, deny, or submit for higher approval.
• Communicate credit decision to applicant; explain reasons for denial in a professional and courteous manner; Counsel applicants and request additional information to provide recommendations or alternative options.
• Prepare and verify applicable loan documents, including notes and security agreements, have been accurately completed; Coordinate, prepare and conduct loan closing.
• Act as licensed Mortgage Loan Officer (MLO) to discuss home loan products, perform application interview, process and fund all types of real estate loans offered by the credit union.
• Proactively manage application pipeline to ensure highest possible closing percentage; Demonstrate progress toward loan production and cross sell goals set by management.
• Proactively offer and counsel members on additional products and services to complement member's immediate product need such as credit life protection, credit disability protection, mechanical breakdown, and GAP to members; Assist members in completing necessary enrollment forms.
• Maintain open lines of communication with management and other loan officers to help ensure continuity in consumer loan operations, smooth and effective workflow, swift conflict resolution and timely resolution of consumer loan application issues.
• Provide professional, courteous, responsive and knowledgeable member service while maintaining member confidentiality at all times.
• Perform other duties as assigned to contribute to departmental efficiency and work cooperatively with other departments to support each other in serving GCU members.
• Inspire teamwork, respect and effective communication in a diverse work environment.
• Demonstrate and uphold Greenwood Credit Union's core values and represent the Credit Union with a high level of professionalism, respectable image and positive demeanor.
• Maintain consistent compliance with credit union policies and procedures and regulatory laws applicable to position.
• Complete annual regulatory compliance and required job related training as assigned; actively participate in job-related educational and professional development opportunities.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the qualifications required of the position:

Education and Experience

• High school diploma or equivalent; Associates degree in business, finance or accounting preferred
• Minimum (2) years loan underwriting and/or processing experience in a bank or financial institution
• Minimum (2) years direct experience with loan origination systems

Knowledge

• Must be fluent in English; Bilingual preferred
• Working knowledge of consumer lending and underwriting practices and installment loan documentation
• Knowledge of home equity lending and SAFE Act regulations is a plus
• Intermediate mathematical skills including ratios, percentages, and interest rates
• Thorough acquired knowledge of laws and regulations governing credit union operations as applicable to position
• Knowledge of and adherence to proper telephone and email etiquette

Skills

• Accurate data entry and strong technical skills
• Self-motivated with developed administrative, organizational and time management skills
• Strong critical thinking, problem solving, and reasoning skills
• Demonstrated proficiency in basic computer applications, including Microsoft Office and internet navigation
• Exceptional interpersonal, verbal and written communication and phone skills

Abilities

This position requires the ability to:

• Work efficiently and with accuracy in a dynamic, high volume environment with established productivity goals
• Must be adaptable to various competing demands and meet deadlines in a fast paced environment
• Strong attention to detail with ability to audit, identify and correct procedural errors

Other

• Dependability and flexibility with work hours and work assignments
• Must demonstrate a high degree of professionalism with positive and professional image and demeanor; business professional attire required
• Ability to work a minimum of forty (40) hours per week and overtime, as needed
• Commitment to team environment, member confidentiality and outstanding member service
• Consent to conduct pre and active employment background screenings criminal and credit checks

Greenwood Credit Union is an Equal Opportunity/Affirmative Action Employer and therefore provides equal employment and advancement opportunities to all employees and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.