Sales and Service Advisor

Greg's Japanese Auto has built a reputation for having the highest-quality auto repair services available. Our dedicated auto mechanics, technicians and service advisors provide exceptional workmanship and superior client service at our many locations. We are looking for a Sales Associate/Service Advisor to join our team.

COMPENSATION: COMPETITIVE PAY DEPENDING ON EXPERIENCE

The Sales/Service Writer is responsible for selling and promoting all products and services offered by Greg's Japanese Auto by following the company’s store standards and expectations.

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid Washington driver’s license, or obtain a valid Washington driver’s license within 30 days of hire date
• Ability to work a minimum of five days, including weekends

Benefits:

• Above average pay
• Full-time, flexible scheduling if needed
• Facility is closed on Sundays
• Paid vacation
• Paid holidays
• Benefits include Medical, Dental, and Vision plans
• 401(k) plan

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Weekend availability

Supplemental Pay:

• Commission pay

Experience:

• Service Writers: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location