The Dispatcher will work closely with Company leadership and field operations to ensure resource demands are met. This mission critical role will receive and dispatch calls from Drivers and field management, handle all incident and collision reports, and use problem-solving skills to resolve capacity issues as they arise.
Key Duties
Adjust operational plans by assigning Drivers to open schedules and transitioning Drivers to different locations, ensuring that the number of available coaches meets the schedule demand
Receive all incoming incident and collision calls, complete the necessary reports and communicate to appropriate personnel
Utilize active listening skills and exercise considerable diplomacy to establish and maintain good working relationships with internal and external customers and Company departments
Keep track of DOT and FMCSA regulations and understand union Collective Bargaining Agreements to ensure compliance with Driver operations
Qualifications
High School Diploma (Required)
College Degree (Preferred)
1 year of customer service experience
Must be willing and available to work a variety of shifts in a mission critical 24 / 7 environment, including nights, weekends, and holidays
Skills
Excellent verbal and written communication skills
Ability to make quick decisions and solve problems
Proficiency in MS Suite : Outlook, Excel, Word, and Teams
Thorough knowledge of United States geography
Ability to work independently with little supervision and prioritize multiple tasks
Keep a pulse on the job market with advanced job matching technology.
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