Field Services Technician

Field Services Technician 

We’ve grown our team by 7 in the last year! Here’s what a couple team members have to say about Grid4: 

“I enjoy the people and the work-life balance” – New hire for HR 

“I like the open and friendly work environment, there is always an employee willing to help” – New hire for Project Management 

Job Description: 

Are you a goal-oriented professional who has a passion for providing superior customer service? Then this role might be perfect for you! This is a great opportunity to join Grid4 Communications and grow your career with us. We are looking for a highly motivated Field Technician to join a great team and have a real impact on the business! 

Grid4 is currently offering a new team member bonus! (Performance plan to follow) 

Responsibilities:  

The Field Services Technician/Group is dispatched to customer sites for CPE installation, troubleshooting, and any other job that is required. An individual in this role would work to increase our customer and brand loyalty by acting as a liaison between Grid4 and our customers. 

• Responsible for the installation, including Routers, Switches, VoIP Phones, wireless systems and any other on-site in collaboration, with the Turn Up Group and Technical Operations Group (TOC) 

• Perform testing on various equipment and circuits on-site and identifying issues and resolving any problems in equipment, in collaboration with Turn Up Group or TOC 
• Required to contact customers before dispatch to announce arrival to Local Contact; being a strong on-site representative for Grid4 
• Develop and maintain strong customer relationships 
• Maintain trucks – Cleanliness and serviceability 
• Maintain service garage  

• Occasional use of Lift Equipment and work at heights 
• Frequent travel (local) / Occasional overnight stays 
• Be able to perform individually at or above expectations

Qualifications, skills, and knowledge: 

• Previous experience in related field 

• Valid Driver’s license in good standing 
• Knowledge with Cisco equipment 
• Adtran experience preferred 
• Inside wiring knowledge 
• Customer-first attitude - proven ability to interface positively and professionally with the customer 

• Get it done mentality  
• Excellent communication and organizational skills, with attention to detail 
• Strong sense of personal accountability  
• Ability to work independently and as a team player 
• Readiness to accept and adapt quickly to change 

• Excellent problem-solving skills, as well as an interest and familiarity with technology 

What we’ll bring to the table: 

• Work-life balance 
• Vibrant company culture and fun work environment – our values don’t sit on a shelf collecting dust, we use them in all we do 

• Ability to make an impact – your ideas and voice are important to us and are welcomed here 
• Employee health is one of our top priorities! We offer great health benefits – medical, dental, and vision 
• Days allocated for rest and relaxation – including 15 PTO days, 10 paid holidays, bereavement, jury duty & military leave 
• Offering you the best chance to prepare for the future – 401(k) with a generous company match 
• Business casual dress code 

Salary range: $43,700.00-$64,157.00