MAIN FUNCTION: The Patient Relations Coordinator has primary responsibility for the Patient Relations Program and serves as the initial contact for patients, families, visitors, and staff for the PSCI department. Primary duties include performing the initial intake including complaints/grievances and contacts from staff, managing complaints, and triaging as appropriate and maintaining data related to regulatory standards. As office manager, supports all functions of the Department of Patient Safety and Care Improvement including: clerical/ administrative assistance for the department, meeting preparation and follow-up.
EDUCATION: Bachelor’s degree preferred. Clinical background and medical terminology essential.
EXPERIENCE: Minimum one year in same or similar position. Proficiency in all Microsoft applications required.
EOE/Minorities/Females/Vet/Disabled
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