Branch Supervisor - Great Falls

Description

The Great Falls Branch of Grizzly Security services North Central Montana and the surrounding areas. Grizzly Security is looking to add an individual to the supervisory team to assist in maintaining a high level of efficiency in the market. Additionally, this individual will handle day to day operations and incidents that may occur. The responsibilities of this position include but are not limited to the items listed below, additional duties may be temporarily or permanently assigned by the Senior Management team.

· Providing Customer Service and Support

o Being Available for day-to-day customer service issues or special request.

o Providing adequate solutions when possible, to accommodate customer’s special needs or requests.

o Maintaining communication with Management about any customer service issues or concerns.

· Vehicle Maintenance and Oversight

o Maintaining regular service work to company vehicles.

o Communicating any issues with company vehicles to management to determine best course of action for repair.

o Ensuring that all company vehicles are kept in a clean and orderly fashion by other employees.

· Maintenance of ATM accounts- this include any and all functions which are related to providing the necessary services to the ATMs of Grizzly Security and its Customers.

o Monitoring and performing or assigning to other staff ATM related issues and fix solutions as relayed by customers, management or automated ATM/ITM monitoring systems.

· Scheduling

o Maintaining a monthly schedule ensuring that all routes are adequately covered to the necessary standards set forth by our insurance requirements.

o Supervisor’s duties will continue to require obligations to Armored vehicle routes along with new duties in an office setting.

o Arranging coverage for sick or absent employees.

o Minimizing overtime.

· Billing

o Transferring all ATM and off schedule services into the standard billing template and transferring that information to Management.

o Ensuring that all services are accounted for and billed out correctly.

· Employee Oversight

o Assuring employee adherence to company policies and procedures along with notification to management if those policies and procedures are inadequately met.

o Relaying any employee concerns to management team.

o Proving insight on any possible changes to an employee’s status.

· Communication with Management

o Notifying CIT Operations Manager of any employee or customer related issues.

o Relaying any areas of concern that pertain to the operation of this market CIT Operations Manager.

o Adhering to direction given by CIT Operations Manager in a prompt and efficient manner.

o Collection and delivery of timecards to Human Resources Manager.

o Regular status updates as to the general operation and business conducted in the Great Falls Market

Requirements

The person in this position will be directly overseen by the Cash In Transit Operations Manager who will be in regular communication with this employee along with other employees in this market. The Senior Management team will oversee relationships with large customers and financial institutions although the supervisor will be involved in that process to varying degrees as the situation dictates.

The Great Falls Market Supervisor will need to maintain a current license with the Montana Board of Private Security with an armed endorsement. Many of the responsibilities related to this position will require the carrying of a firearm while on the job and it is a requirement by Montana law to have a Private Security Guard license to conduct day-to-day operations. Training and licensing for this position will be provided by Grizzly Security.

While experience in the fields of security or transportation is preferred, all applicants with managerial experience are encouraged to apply.