Customer Service Representative

Position Overview: Customer Service Representative (CSR)

Penco Electric & Generators is the fastest growing electrical services contractor and Generac generator dealer in the Chicagoland area. We are currently hiring a full-time Customer Service Representative (CSR) to be our front line, friendly, enthusiastic customer service expert to coordinate all of our customers’ needs. This is a great role for someone who is a self-starter and enjoys a fast-paced and positive work environment.

About Penco Electric & Generators

Penco has been proudly serving residential and commercial customers since 2005. Our TEAM prides itself in our stellar customer service and attention to detail from first phone call to completion of each job. 

• Chicagoland's Premier Generac Dealer
• Full service residential & commercial electrical services 
• Proven track record (3,000 Generac generator installations)
• Over 25,000 generator maintenance & repair service calls
• Over 10,000 electrical service calls
• Stellar reputation (4.8 Stars Google Rating)
• Fully licensed, bonded & insured

Job Description Summary:

The CSR plays a vital role in being the first line of communication for our current and prospective customers. This role will ensure our customers are scheduled accordingly on the dispatch board and maintain clear communication with our field technicians at all points throughout the day as needed. The CSR will utilize our field management software (Service Titan) alongside excellent communication with our customers, while managing multiple tasks simultaneously. 

Job Responsibilities:

• Managing incoming calls and service inquiries across multiple channels
• Communicating in a positive and professional manner
• Identifying and assessing the needs of our customers
• Booking appointments for our technicians and estimators
• Thorough communication and support to the entire TEAM as needed
• TEAM first mentality
• Attend regular TEAM meetings 

Qualifications and Skills

• CSR experience within the trade service industry is required
• Service Titan experience is a PLUS
• Google Workspace experience is a PLUS
• Able to work independently or as an active member of a TEAM
• Punctual
• Excellent time management
• Strong attention to detail
• Coach-able & trainable
• Excellent work ethic
• Excels in written and verbal communication

Benefits:

• Employee discount
• Health insurance-
• Paid time off
• 401k

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Education: High school or equivalent required

Work Location: Onsite

Join our TEAM

If you are passionate about delivering exceptional customer service and have the skills and qualifications necessary for this role, we would love to hear from you. Join our TEAM and be part of an organization dedicated to customer satisfaction and operational excellence.