Client Account Manager (Digital Marketing)

GRO, a full-service digital marketing and creative agency based in Detroit, Nashville, and Tuscaloosa, is looking for an Account Manager (AM) to join our growing Nashville team.

The main role of the AM is to form and manage lasting relationships and provide a positive client experience.

The AM will be leading the daily communications and project management for medium to high tier accounts as well as being the main point of contact for their clients. Please find the list of responsibilities below.

This is NOT a sales based role. This is a post-sale, client facing position with a strong focus on client success.

This role is a hybrid in-office/work-from-home role. We are in office Tuesdays and Wednesdays. Our office is located at 5th and Union, just three blocks from Broadway.

Responsibilities:

• Manage client deliverables and keep them informed on project/performance status.
  
• Manage local, regional, and national clients across a variety of verticals.
  
• Conduct internal and external client kickoff calls to ensure project launch deadlines, measurements of success, and dependencies.
  
• Use SLAs to set client expectations on project timelines.
  
• Create and manage tasks using our project management tool to ensure an effective and timely rollout of projects and campaigns.
  
• Understand the client’s market and adapt strategies and budgets to best fit the current climate of the market.
  
• Communicate with clients on a bi-weekly or as-needed basis to touch base on account performance, updates, and specials.
  
• Work closely with assigned Digital Marketing Specialist to ensure optimal performance of campaigns.
  
• Coordinate new creative efforts with the project manager and creative department to align with current client promotions.
  
• Schedule and lead monthly review calls with clients to recap monthly metrics
  
• Utilize internal reporting and collaboration tools to monitor weekly pacing and conversion metrics.
  
• Participate in quarterly goals to expand professional skill sets and industry knowledge.
  

Requirements

• 3-5 years of account management experience at an ad agency or related company in digital marketing.
  
• Working knowledge of digital marketing platforms (Facebook Ads, Google Ads, email marketing, programmatic).
  
• Proven success with relationship management and strategic partnerships.
  
• Independently manage multiple projects with minimal assistance.
  
• Leverage available resources to pursue solutions to problems.
  
• Proactively understand client needs and provide strategic input and ideas when necessary.
  
• Demonstrate skills of self-motivation and eagerness to learn.
  
• Strong written and verbal communicator with personable relationship-building skills.

Benefits

• Health, dental, vision, & life insurance
  
• 401K with company match
  
• Generous PTO
  
• Paid Holidays: New Years Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and the following Friday, Christmas Eve, Christmas Day
  
• Paid birthday off
  
• Maternity/Paternity leave
  
• Monthly Parking Assistance in Downtown Nashville (Includes Weekend Parking)
  
• Free Coffee and Snacks (Nashville Office)
  
• Company provided MacBook, Monitor, Keyboard and Mouse.