What are the responsibilities and job description for the Fulfillment Team Member position at GroundCloud?
Job Description
We're looking for an energetic, intelligent, self-directed person to join our outstanding, Minneapolis-based fulfillment team.
Your mission:
Process orders by installing software (IOS and Android) on customer-provided tablets, kit and package orders, ship orders, process RMAs, schedule installations and interact with our customers to give them the best service possible. Ensure orders are processed correctly and efficiently.
To nail your job you will:
- Thrive in a fast-paced environment
- Keep detailed records of all shipments
- Be comfortable multi-tasking
- Help customers through written and verbal communication channels such as email, phone, and live chat
- Be reliable and consistently show up for your shift on time and give it your all
We'll love you because you:
- Have exceptional verbal and written communication skills
- Are able to take and remember instructions
- Naturally go out of your way to help others and solve problems
- Are open to change and to new or evolving processes in a fast-moving environment
- Work well with customers and seek to find solutions to their problems
Requirements:
- Must be able to make phone calls and send SMS messages to customers
- Input shipping data and process orders for shipment accurately
- Deal with multiple customer deadlines and schedules
- Current or previous customer service or fulfillment experience is a plus
- Familiarity with IOS operating system
- Must be eligible on your own to work in the US to qualify. An employer sponsored work visa is not currently available for this role
- Must be able to lift 40lbs (on occasion)
- College degree
This is an onsite position in our Minneapolis Office
If you fit the bill, then we want to hear from you - submit your application today!
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
Schedule:
- Monday to Friday
Education:
- Bachelor's (Preferred)
Work Location: One location