Call Center Manager

Job Description

The Call Center Manager will oversee a team of about 20-25 Appointment Center Specialists in a fast-paced call center environment. You will be responsible for maintaining quality standards and driving KPI’s by reviewing agent calls and coaching when necessary. You will inspire and motivate your team to drive growth and success that directly relates to our bottom line.

Appointment Center Specialists are responsible for creating a positive first impression with potential customers as we strive to earn their business. They drive the business by scheduling free inspection appointments for our foundation repair services.

The Call Center Manager will earn a base salary be eligible for monthly bonus programs based on the department’s success!

This is an in-office position at our new Irving, TX location.

What we provide for our employees:

• Unlimited earning potential in a professional work environment
• Promotion and leadership opportunities
• Long-term employment opportunities
• Full-time positions
• Benefits including Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match, and paid time off including 6 holidays.

Job Responsibilities:

• Supervise a team of 20-25 call center agents
• Must be positive and motivated with excellent communications skills
• Ability to adapt quickly to changes in work strategy

Qualifications & Requirements

• Proven leadership skills (call center preferred)
• Weekend availability (every other or rotating)

Additional Job Description

Groundworks® is the nation's leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.

With more than 50 locations across the USA, Groundworks is the fastest-growing foundation solutions company in the country! Recognized as a Top Workplaces USA™ company and offering ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. That's why we're proud to be the Groundworks Tribe! Our shared culture, resources, work ethic, and even the lingo we use unites us as #OneTribe.

Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping over 1.5 million homeowners protect and repair their most valuable asset – their home.

When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right. When you choose Groundworks, you'll join thousands of Tribemates who are making history. It’s the Groundworks difference!

So come and help us make history. Join our Tribe!

#Groundworks #StrongerTogether #OneTribe

Groundworks companies include these extraordinary brands:

A1 Sewer & Drain
AFS
Alpha Foundations
AquaGuard
Baker's Waterproofing
Basement Authority of West Virginia
BQ Basements & Concrete
Complete Basement Systems
Dry Pro Foundation & Crawlspace Specialists
Florida Foundation Authority
Foundation Recovery Systems
Foundation Repair of Western Colorado
Foundation Support Specialists
Foundation Systems of Michigan
Groundworks
Indiana Foundation Service
Innovative Basement Authority
JES Foundation Repair
Mount Valley Foundation Services
Ohio Basement Authority
Ohio Basement Systems
Peak Structural
Tar Heel Basement Systems

For more information about Groundworks, visit https://www.groundworkscompanies.com.

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Irving, TX 75038: Reliably commute or planning to relocate before starting work (Required)

Experience:

• supervisory or management: 1 year (Required)

Work Location: In person

Salary : $52,000 - $-1