Automotive Service Dispatcher - BMW of Norwood

Overview

BMW of Norwood is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a SERVICE SHOP DISPATCHER to work in our world class service facility. Our well organized dispatcher will be a team player distributing work to our technicians. Our Service Shop Dispatcher will be a team player the enjoys interacting with our clients and associates through out the day.

 In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Some things about the position...

• Tracks shop workload to ensure timely repairs.
• Dispatches work based on Technician's skill level and promise time to ensure vehicle is fixed correctly the first time on time. Ensures 100% customer satisfaction.
• Tracks technician productivity to ensure fair distribution of work.
• Maintains a service scheduling form (route sheet) on an accurate and continuous basis.
• Checks and monitors progress of repairs throughout the day.  Notifies ASM/Managers of potential production problems.
• Maintains communication with ASM's, Management and Technicians regarding job status.
• Provides additional vehicle condition information to the technical staff as needed.
• Properly documents repair order changes.
• Ensures that the flat rate time or other required timekeeping according to the service department and/or manufacturers procedures has been met.
• Conducts all business with sincerity, honesty and genuine concern for customers.
• Books outlines on RO's as the Technician completes the job.
• Uses appropriate billing tools and follows all Manufacturer, State and Federal requirements.
• Conducts business with sincerity, honesty and genuine concern for customers.
• Tracks of all carryovers ensuring timely completion of vehicle repairs.
• Pre-schedules appointments for all special ordered parts.
• Monitors the status of special order parts on a daily basis.
• Reports to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.
• Assists Service Management whenever necessary.

You need...

• Must have automotive service dispatcher experience.
• Understanding of the service work-flow process
• Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word.
• ADP/CDK Dealer Services Experience a plus.
• Ability to work independently and be self-motivated.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Strong attention to detail.
• Ability to work well in a process driven environment.
• Outstanding communication skills, both verbal and written.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.

Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity Employer.

Qualifications