Job Posting for Customer Service Representative at Group O Inc
Provide basic customer support via telephone as required per program.
Primary Tasks:
Provide basic customer support via multiple channels for each assigned program; inbound and/or outbound
Document completely and accurately call information provided by the system
Document calls for research and escalate through appropriate chain of command
Review spec sheets and training manuals and provided sites to remain current on client programs
Notify Supervisor of any issues or events
Education:
High School Diploma or equivalent
Skills:
Good communication skills (verbal)
Good customer service skills
Basic computer skills
Experience:
Basic Customer service experience
Basic phone handling experience
Desired Skills:
Providing an efficient & high quality experience for our customers
Utilizing resources & leading edge technology tools to assist customers with questions, as well as to stay up-to-date on program information
Meeting & exceeding performance standards set forth by Group O & our clients
Desired Traits:
Customer-focused, energetic attitude; desire to provide exceptional customer service every time
Willingness to & accountable for resolving customer concerns
Ability to uphold a professional demeanor in difficult situations
Ability to adapt & excel in a fast-paced, ever-changing environment
Proven longevity in past employment
Committed to excellent attendance
Ability to sit for long periods of a time, wearing a headset
Adherence to a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs
Salary.com Estimation for Customer Service Representative in Milan, IL
$28,253 to $35,457
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