Office Coordinator

Groups is the national leader in value-based care for Opioid Use Disorder (OUD ), that is proven to help people beat addiction and get their lives back. Our network of outpatient clinics delivers a uniquely effective clinical model that combines evidence-based medicine, community, and holistic care. We provide Medication-Assisted Treatment (MAT ), which is considered the gold standard of treatment for OUD. What differentiates the Groups model is the belief that long-term recovery from opioids is tied to aspects of life that are beyond the reach of traditional medical care. By helping patients to form community, seek care for co-morbidities, and address social determinants of health, Groups drives industry-leading outcomes.   With more than 5,000+ members seen weekly at 51 sites across 7 states and growing, Groups is looking for an Office Coordinator to join our team! The ideal candidate will have a friendly and easy-going personality while also being very perceptive, disciplined and detail oriented. A customer-oriented approach is essential: the goal is to make our members feel comfortable and valued in every interaction. Essential Functions: • Manage member information in our EMR (eClinicalWorks), including but not limited to registration, consent forms, and insurance information. Maintain up-to-date information on existing members at all times. Ensure every encounter is recorded correctly according to established policy/procedure. • Ensure that members’ paper records are complete, accurate, and accessible at all times. • Assist members to check in and out of appointments, and address their administrative questions and needs. • Collect appropriate patient financial responsibility, working with the Revenue Cycle Management team and Clinical team. Collaborate with Clinical team to resolve situations of non-payment (decisions made on a case-by-case basis under a global policy). Accurately record payments, produce receipts, and prepare bank deposits. • Process point-of-care diagnostic tests on urine samples and record results. • Operate the telephone system, including answering calls and text messages, directing calls to appropriate staff, and handling messages. Triage emergency or high-priority matters. • Ensure members have appropriate access to prescriptions provided by their physician/provider, including obtaining prior authorizations, liaising with pharmacies, and communicating with providers. • Maintain accurate schedules that reflect no-shows, cancellations, and completed appointments. Make reminder calls to ensure members do not miss appointments. Help members reschedule appointments. • Manage inventory of office supplies and maintain an orderly office environment. • Participate in regular supervisor and team meetings, team decisions about member care and office practices, and mandatory trainings. • Participate in community outreach, with supervisor approval. Help educate stakeholders about opioid use, medication-assisted treatment, and the Groups model. • Ensure that all daily, weekly, monthly and quarterly tasks are completed. Qualifications: • Professional experience o Experience in a fast-paced patient- or customer-facing role o Experience managing front-office administration in a multi-provider healthcare or social services practice o Experience with medical and behavioral health terminology o Fluency with insurance concepts, including plan types and names, patient financial responsibility, prior authorization • Technical experience o Experience with electronic medical records required (eClinicalWorks preferred) o Fluency with Google Apps (Gmail, Google Docs, Google Calendar) o Demonstrated ability to learn new applications and systems • Education o Bachelors or Associates Degree strongly preferred • Other Qualities o Passion for helping people recover from substance use and get their lives back o A people person—you love interacting with all kinds of people and are unfailingly kind and patient o A natural multi-tasker who thrives when simultaneously juggling multiple tasks o A fanatic for detail and organization—nothing gets past you o Resourceful and able to solve any problem that comes your way o Tough when you need to be. You can draw and maintain boundaries, and hold people accountable Hours: Tuesday - Friday 9am-7pm