What are the responsibilities and job description for the Casino Service Technician position at GROVER GAMING?
Job Title: Casino Field Service Tech I
Department: Casino Operations
Reports To: Lead Field Service Tech
Status: Exempt
WHO WE ARE: Grover Gaming, headquartered in Greenville, North Carolina, is a software design and development company that specializes in electronic gaming throughout the United States and Canada. Having more than 400 employees located in seven states, we are working every day toward building a strong foundation of humble, passionate people, effective processes, and superior products. Our dedication to customer service, adaptability, and a diverse range of products has solidified our position as a global leader in the electronic gaming industry. Grover Gaming is a 3-year Inc 5000 award recipient, recognizing the fastest-growing privately held companies in the United States and was recently honored with a Glassdoor Employees’ Choice Award. Glassdoor ranked Grover Gaming Number 2 in its Best Places to Work list in 2022 among companies across the US with less than 1,000 employees. Our company strives to support local communities and has helped raise over $500 Million for charities through its partnerships in charitable gaming markets.
Position Summary
Remote Field Casino Technician Opportunity!
Are You Tech-Savvy and Customer Service-Oriented? We Need You!
Grover Gaming is actively seeking an enthusiastic and knowledgeable Remote Field Casino Technician. If you're passionate about technology, eager to learn, and dedicated to providing outstanding customer service, we want to hear from you!
What You’ll Do:
- Deliver exceptional customer service with a positive attitude.
- Install, configure, troubleshoot, and update our cutting-edge products at various casino locations.
- Ensure optimal functionality of Electronic Gaming Machines (EGMs) through diagnostic exams, software configurations, and hands-on testing.
- Diagnose and resolve any tech-related issues promptly and efficiently.
- Swiftly document incident reports and maintain meticulous maintenance records in accordance with our guidelines, ensuring clarity and precision in every entry.
- Consistently update and manage daily/weekly technical logs, keeping a keen eye on the details.
Skills & Qualifications:
- Minimum age of 21; must possess a valid driver's license and the ability to secure and maintain necessary gaming licenses (assistance provided).
- Willingness to work flexible hours, including overtime, weekends, evenings, and holidays.
- A year of experience in setting up, testing, or repairing electronic equipment or a combination of experience and relevant certification.
- Strong troubleshooting skills with an understanding of network connectivity.
- Proficiency in the safe and appropriate use of hand and power tools.
- Able to lift and transport heavy equipment (up to 50 lbs) frequently.
- Proficiency in Excel for data entry and documentation tasks.
- Capability to oversee conversion projects or setups with minimal to no guidance.
- Commitment to upholding exemplary customer relations, both internally and externally.
- Availability for travel to different facilities within our network.
