Quality Assurance Technician

Job Goal:

To plan, develop, implement quality systems to ensure plant parts meet or exceed customer expectations. Responsible for investigating, analyzing, containing, and correcting quality problems related to final customer products. This position may also perform audits and implement new strategies to improve the condition of plant quality.

Mission:

• GRT's mission is to provide a quality product in the shortest timeframe possible using innovative practices. GRT goal is to be the solution for our Customers.

Essential Job Functions:

• Analyze processes for improvements, failure modes, stability, and capability.
• Coordinate process change requests and Engineering Change Instruction (ECI) implementation related to quality assurance activities including preparing supporting documentation, change point tracking, communications, sample part reviews, and scheduling trial parts.
• Ensure that any new inspection equipment for the product/process is approved and maintained in the calibration system.
• Work with the Manufacturing department to initiate effective containment, investigation, and countermeasure activities to prevent further outflow in-house and to customer.
• Conduct quality audits including performing vehicle (end use applications) evaluations, problem analysis, and providing design/redesign input.
• Manage and maintain quality assurance documents including quality assurance plan, tool progress report, evaluation plan, inspection standards, supplier and customer quality standards, Supplier Quality Assurance Manual (SQAM), Quality Assurance Standards (QAS), Process Flow, Process Failure Mode Effects Analysis (PFMEA), Manufacturing Quality Chart/Control Plan (MQC/CP),
• Support and assist with planning, development, and implementation of quality systems and activities with suppliers to ensure supplier parts meet or exceed plant and customer expectations.
• Oversee and support service part quality issues and warranty claims as necessary.
• Assist in developing quality management system (e.g., ISO 9001:2015) based procedures and instructions.
• Initiate, prepare, and present plans for quality improvements and train required team members.
• Complete miscellaneous reporting, administrative, and other quality-related functions for the Quality Control department as required including QC Circle participation, Key Performance Indicator (KPI) reporting.

Education:

• High school diploma, GED, or equivalent required.
• Additional trade education and Quality certifications are preferred.

Experience:

• Entry to four (4) years of Quality Control experience

• Experience with manufacturing processes, tooling, quality control methods, and statistical process control (SPC).
• Experience with measurement skills and knowledge or various measuring equipment is a plus.
• Previous exposure to a multicultural office environment preferred.

Personal/Technical Skills:

• Working knowledge of quality audit techniques.
• Must be trusted with confidential data.
• Basic shop math ability required (i.e., addition, subtraction, multiplication, division).
• Understanding of conceptual math (i.e., basic geometry, charts and graphs) required.
• General understanding and working knowledge of product design specifications functions and quality standards of finished product as well as parts/materials used.
• Thorough understanding and working knowledge of manufacturing plants and processes, company products, trade terminology, quality management and control systems and techniques, manufacturing processes, tooling and equipment, and machine operation.
• Ability to read, interpret, and understand engineering documents such as drawings (component, assembly, and equipment), technical standards, design specifications, general tolerances, critical characteristics, Geometric Dimensioning and Tolerancing (GD&T), Engineering Change Instructions (ECI), Prototype Parts Requests (PPR), and color instructions.
• Effective time management skills.
• Ability to work in a team environment.
• Strong organization and planning skills.
• Excellent critical thinking skills required.
• Good assertiveness and negotiation skills.
• Ability to understand inspection standards.
• Hands-on, self-starter with a strong work ethic.
• Active listener with effective communication skills.
• Ability to compile effective and concise visual reports.
• Ability to perform responsibilities with minimal supervision.
• Ability to work in a fast-paced, multicultural work environment.
• Ability to maintain records and files and prepare recaps and reports.
• Ability to maintain on-call flexibility to control abnormal conditions.
• Ability to be flexible in a constantly changing production environment.
• Ability to communicate and work well with all levels of the organization.
• Ability to create excellent working relationships with internal and external customers.
• Ability to effective problem solving and resolution.

Language Skills:

• Strong verbal and written communication skills in English.
• Spanish is a plus.

Computer/Software:

• Solid working knowledge and experience with Microsoft Office and other computer-based applications (e.g., MS Word, MS Excel, MS PowerPoint, Outlook, Sharepoint, Power BI, etc.).

Working Conditions:

The employee may be required to lift or move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. While performing the duties of this job, the employee may be exposed to fumes or airborne particles. The noise level in the work environment and job sites can be loud, especially while walking to the office area within the facility. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger for fine manipulation and typing, handle, or feel objects,; reach with hands and arms; climb stairs; talk or hear.

Position Type and Expected Hours of Work:

This is a full-time position, with a minimum expectation of 40 hours per week. Hours are somewhat flexible, and some late evenings will be required.