Executive Support Technician

Executive Support Technician

Location: Arlington, VA

This position will support a Government agency that requires US Citizenship.

In this role, the Executive Support Technician provides priority based categorization to track the progress of all incidents and restore degraded or disrupted services as quickly as possible.

Executive Support Role:

• Service - Executive service comes with special service. Your best, most attentive, and courteous Executive Support (CTR) Technicians should be assisting FDIC Executives.
• Maintaining customer integrity and following correct SOP processes to ticket management while also update details within tickets and write-up logs
• Time – Executives are assisted as soon as technicians receive tickets\tasks to reduce the down time from the VIPs job productivity.
• Acting diligently on specific instructed processes or procedures on a daily basis
• VIP tickets – SLAs (Service Level Agreements) are in place to make sure Executive support meets contractual time frames.
• Maintaining understand of high pressure atmosphere. Having the ability to switch gears with service provided or technical involvement needed with executive clients
• Perception – Making sure that technicians are dressed and groomed appropriately to visit Executives on-site. Technicians should carry themselves in a professional manner at all times.
• Having the ability to utilize clear social skills to handle executive level support activities, meetings, communication, and quality service in that environment
• Escalations - Making sure technicians are escalating to Government and Contractor management as soon as a situation arises so it can be mitigated in a timely fashion.
• Maintaining good rapport with clients by fully following up with tasks and communicating with clients with follow-ups to provide good customer satisfaction
• Government Executive Support – If Executives contact their team directly, they will decide who is going to assist the Executive, whether it be their group or assign to the Executive (CTR) Support team to assist.
• Tier II Tech Support - Tier II Technical support online and in person
• Workstation Imaging - Imaging new laptops or desktop computers for first time use.

· Onsite Executive Tech support - Onsite Technical Support to FED Exec Support team

· Priority 1 Tech Support - Support for company-wide priority 1 issues

Responsibilities:

o Working with high visibility clients utilizing white glove service and excellence

o Requiring the ability to multi-task projects, assignments, and functions regularly

o Required to be available from early hours to late hours even being on-call over weekends and holidays as the client needs with staggered and flexible schedule

o Requires a clear understanding of on the go troubleshooting, solution management, but also keeping an open line of communication with Federal oversite and overhead

o Consolidation of surplus items for disposal in FST and Main Building

o Cleaning and organization of DIT workrooms / storerooms

o Locating / verifying location of hardware assets

o Updating maintain accurate hardware records in SNOW

o Tagging newly delivered equipment with asset numbers for tracking

o Installation, removal, relocation of peripheral IT Equipment / Client office setup

o Act as onsite liaison coordinating with vendor for Printer Maintenance

o Troubleshoot / report maintenance / errors / jams with MFP and desktop printers

o Providing onsite support for printers in coordination with remote configuration teams

Public Trust Background Investigation

This position requires having or obtaining a Public Trust Clearance. The requirements are below:

• Must be a US Citizen
• If On-Site, must be able to commute to Arlington, VA
• No Bankruptcies, open or closed (it is a lifelong check)
• No Car Repossessions (it is a lifelong check)
• No current collections that do not have a payment plan
• No bad standing with IRS
• No bad credit

About Datawiz

Datawiz Corporation is a GTSC company and a minority-owned Virginia based business incorporated in 1999. Datawiz is appraised at CMMI Level III for DEV & SVS by CMMI Institute a subsidiary of ISACA. Datawiz also achieved ISO 9001:2015, ISO 27001:2013, and ISO 20000-1:2011 certifications. With strong qualifications in Building, Securing and Managing IT infrastructure for Public and Commercial Sectors.

Datawiz holds a strong position and reputation providing support to various federal agencies to meet their small-business utilization requirements with high caliber products and services offerings, for their critical business processes. Through our proven project management and cost engineering methodology services, we ensure that our clients get maximum return on their investment by managing systems to meet their current and future needs.

Datawiz offers the following Benefits:

· Medical

· Dental

· Vision

· Flexible Spending Account

· Health Savings Account

· Life and AD&D

· Short-Term Disability

· Long-Term Disability

· 401(k)

· Tuition Assistance

· Paid Time Off

Datawiz, a GTSC company, is proud to be an equal opportunity employer , committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.

GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at gtscjobs@gtsctalentsearch.com

Note: This accessibility is intended for individuals requiring accommodation and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.

GTSC participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

Job Type: Full-time

Pay: $58,000.00 - $63,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person