Loan Operations Specialist

 Credit Specialist I

Position Summary:  

This is an entry level position and further training will be required. The job is to maintain existing loans, board new loans, manage loan exceptions, train as a back-up to the loan processors, assist with various softwares, and any other duties of the credit department.  You will be responsible for learning and mastering our software system and looking for efficiencies along the way.  The job will entail conversing with employees by email, software systems, and telephone.    

Essential Functions-Primary Responsibilities and Accountabilities (90%):

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be motivated and capable of paying attention to details. You will be required to perform the duties with or without reasonable accommodation, each essential function satisfactorily.  Reasonable accommodations can be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Task Statement(s)

   Branch Credit/Ownership (80%)

• Assist with loan boarding.
• Work loan maintenance and various email requests.
• Verify information loaded in the core for new loans boarded previous day.
• Verify information in the core for loan maintenance performed previous day.
• Provide support to other employees in a professional and respectable manner.
• Clearly communicate time off with backup and management so loan loading is not affected.
• Assist in resolving any administrative/operational/credit questions or problems.
• Answer calls and emails from employees in a timely manner.
• You must have the ability to always maintain confidentiality. You will be exposed to confidential information and must not discuss bank business with non-employees and only with employees on a need-to-know basis.

   Customer Service (10%)

• Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully
• Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation
• Ensure continuing development of professional relationships with management and colleagues. 
  • Follow all bank policies and procedures
  • Answer and assist incoming callers with questions and requests; subsequently route callers, as appropriate.
  • Receive incoming bank visitors and assist in directing them appropriately.

Additional Functions-Secondary Responsibilities and Accountabilities (10%)

  Additional Task Statement(s)

• Work overtime, as needed.
• Follow all bank policies and procedures
• Provide assistance to other departments as needed.
• Perform other duties that may be assigned and requested.

Position Qualifications

   Education:       Required – High School Diploma or equivalent.

Preferred – Post –secondary certificate or degree, experience will be considered.

Experience:     Required – 1 to 2 years of experience in banking or a related area.

Preferred – 3 to 5 years of experience in banking or a related area.

  Licenses and 

  Certifications: Required – None

                                Preferred – None

Position Requirements

  Competency Statement(s)

• Accountability (core value) – Always do what we say and hold one another accountable.
• Accuracy – Thorough with strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.
• Active Listening – Gives full attention to what others are saying, attentive to others’ ideas and concerns; asks questions to clarify understanding.
• Conceptual Thinking – Notices similarities between different and apparently unrelated situations.
• Confidentiality (Core Value) – Always maintains strict confidentiality.
• Community Development (Core Value) – Always committed to community development.
• Critical Thinking – Apply rules and logic to situations; considers factors beyond the initial information given.
• Data entry – Proficient alpha/numeric data entry skills.
• Detail oriented – Concentrates on routing work details; carefully monitors and examines one’s own and others’ work; ensures accuracy in documentation and data.
• Ethical Conduct – Conducts oneself consistently with sound banking practices and standards, upholding the values of Guaranty Bank.
• Integrity (Core Value) – Always act with integrity and honesty.
• Respect (Core Value) – Always treats others with respect.

Physical Requirements:

Physical requirements needed to perform the above essential duties, with or without reasonable accommodation, may be requested from Human Resources.

 General notice:

The bank has reviewed the job description to ensure the essential functions and basic duties are current.  This job description describes the general nature and level of work performed by the employee holding this position.  It provides guidelines for the job expectations and the knowledge, skills, and abilities necessary to perform successfully in this position.  This job description in no way states or implies that these are the only duties to be performed. Additional duties and responsibilities may be assigned by supervisors as deemed appropriate.  This position does not constitute an employment agreement between the Bank and employee.  This position description is subject to change as the needs of the bank and the requirements of the position change.