What are the responsibilities and job description for the Personal Banker position at Guaranty Bank & Trust?

Imagine working somewhere that offers more than a steady paycheck; a place where you have ownership, employees are celebrated and growth is encouraged, both personally and professionally. At Guaranty Bank & Trust, we improve the financial well-being of our customers while delivering a "Raving Fans" experience, both for customers and employees.

Job Duties:

Working with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
Taking ownership of the customer experience including on-boarding and resolving service issues
Contacting new customers by phone to follow up to ensure customer satisfaction, resolve issues, and address any additional financial needs based on the customer’s financial priorities
Engaging customers in the lobby and the phone to assist, educate, and train them on how to conduct transactions through self-service technologies
Connecting customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs
Conducting some outbound sales activities such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank
Performing transactions such as opening accounts, accepting deposits, process loan payments, cashing checks, and issuing money orders and cashier’s checks
Complying with privacy policies and procedures to maintain customer confidentiality and information protection
Complying with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
Completing and passing all required regulatory compliance training as assigned
Perform any additional duties and tasks assigned by management

Qualifications & Skills:

Displays passion, commitment and drive to deliver an experience that improves our customer's financial lives
Excellent communication skills that build customer relationships based on trust
Strong critical thinking and problem-solving skills to meet our customer's needs
Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change
Ability to collaborate with others to achieve shared goals
Proficient in Microsoft Office
Ability to work location hours, including some weekends and evenings

Education, Experience & Licenses: