Job Posting for Intake and Crisis Line Specialist at Guardian Angel Community Services
Our domestic violence program is looking to add a Hotilne Advocate to our tam.
BASIC FUNCTION: Provide high quality information, referral and domestic violence program services by responding to calls from victims of domestic violence, community members, social service providers, medical personnel, police and other professionals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answer the Hotline and provide appropriate service. Assist in ensuring hotline is adequately staffed. Document all calls appropriately.
Assists in maintaining up-to-date referral agency database through informal phone contact and internet.
Provide accurate information on domestic and interpersonal violence for callers and clients.
Monitor and maintain the shelter office, communal living areas, and other program space in a safe, orderly and professional manner.
Maintain client confidentiality
Provide counseling, information and referral, advocacy and other services as needed for clients.
Document all client interactions and services provided.
Document and reports required for contractual and internal program purposes.
Complete documentation of all work-related activities.
Work with other agency staff and community agencies.
Communicate issues of concern to the Shelter Supervisor.
On call duties as needed.
QUALIFICATIONS:
High School Diploma or equivalent required. Associates degree or two years college level education in psychology, social work or related field preferred.
Forty (40) hours of Domestic Violence Training.
Excellent verbal and written communications skills.
Demonstrate sensitivity to the ethnic and socioeconomic characteristics of clients served.
Ability to exercise discretion and independent judgment.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Intake and Crisis Line Specialist career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Intake and Crisis Line Specialist.
Click the checkbox next to the jobs that you are interested in.