What are the responsibilities and job description for the Customer Service Rep, RPM position at Guardian Pharmacy?
The RPM Customer Service Rep completes referrals, schedules telehealth virtual appointments for patients with Remote Connected Care (RCC) Clinician, works hands on with medical equipment to be provided to patients for remote patient monitoring (RPM) programs. Communicates with patients for the purposes of answering questions, resolving technical problems, and supporting RPM compliance.
Job Responsibilities:
- Attends work on a regular and predictable basis
- Communicates with patients via inbound and outbound manual calls and outbound calls
- Assist patient compliance with remote patient monitoring (RPM) program
- Answers questions and provides customer education regarding RPM program
- Documents calls in computerized record keeping system
- Enters customers' orders in computerized system
- Verifies and updates demographic information such as address and telephone number in computerized records.
- Works hands on with medical equipment to be shipped to patients
- Other related duties and responsibilities as assigned
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