Digital Solutions Manager

Job Family *:
Digital Consulting
Travel Required *:
Up to 25%
Clearance Required *:
Ability to Obtain Secret
What You Will Do *:
As part of Guidehouse's Experience Transformation practice, Digital Solutions Managers are instrumental in facilitating and leading the delivery of digital projects and products for our commercial and public sector clients. They also advise our clients on project and product management to creating/implementing digital strategies to agile / scrum coaching. Managers will lead or participate in client engagements as part of the design, development, and implementation of digital and innovation strategies. Depending on the specific project and client need, Digital Solutions Managers may be asked to work in a diverse set of focus areas, including change management, process improvement, requirements management, and/or project or program management. They are also expected to provide strategic consultative support to client engagements, including business analysis, communication planning, stakeholder engagement, strategic planning, process improvement, and performance management to deliver top-notch products. This person will help build a collaborative and trusting environment where problems can be raised with a solutions-oriented focus. They will help lead and grow the Scaled Agile and Digital Transformation practice Guidehouse, and therefore must have demonstrated professional maturity and an everlasting urge to learn and grow. Finally, the Digital Solutions Manager must have a strong ability in building relationships with clients and account teams, as you will be expected to grow accounts and help find new opportunities by responding to client inquiries (RFPs / RFQs / RFIs).
Candidates will be evaluated on their experience and ability to delivery on client projects and on core consulting skills, including:
Client Delivery
- Ability to identify and develop solutions to meet client needs
- Ability to build solid relationships and become a trusted advisor to clients
- Maintains awareness of client environment, culture, challenges, and areas for improvement
- Maintains external environmental awareness of legislation, regulations, and policies that may impact the client
- Demonstrates flexibility in prioritizing and completing tasks
Core Consulting Skills
- Experience participating and leading in business development opportunities and pursuits
- Ability to structure and develop quality client deliverables
- Demonstrate a depth of analysis and critical thinking
- Demonstrates ability to leverage and tailor various industry methodologies and frameworks to the needs of clients
- Leads teams and develops junior staff
Responsibilities
- Lead or Support Digital Solutions Workstreams (50%)
- Define, lead, and manage workstreams as part of a larger engagement
- Mentor and coach junior staff from both a project and Guidehouse perspective
- Identify opportunities for additional client value through process improvements, streamlining, and project management
- Identify opportunities for future account growth through gap analyses and client relationships
- Perform hands-on reviews to ensure quality client deliverables
- Work with client and internal Guidehouse teams to elicit and define clear solution requirements
- Coordinate with teams to develop work products from start to finish based on client requirements
- Assist in tracking project budgets, performance metrics, etc. to ensure efficient client delivery
- Support Client Engagement & Consulting Activities (30%)
- Provide consultative input and guidance by learning about client specific subject matter and applying it to work
- Participate in requirements elicitation and elaboration, providing a management and solutions strategy point of view and recommendations
- Develop impactful digital products that support client business needs
- Develop trusted relationships with clients
- Develop communications for internal and external client stakeholders
- Provide weekly status updates on project progress to project manager and/or client
- Support team and firm growth (20%)
- Support business development activities, including creating marketing collateral, writing, and reviewing proposals, and participating in sales meetings as subject matter experts (SME)
- Write thought leadership, including white papers and research briefs on a variety of topics
- Present solutions to both internal and external stakeholders to build individual network and increase opportunities to grow business by expanding capabilities for specific practice areas
- Exemplify Professionalism & Teamwork
- Understand firm capabilities and solutions
- Lead with quality, including creating high quality work products and deliverables
- Provide guidance and feedback to team members
What You Will Need *:
- US Citizenship
- Ability to obtain a minimum of Secret security clearance
- Ability to travel up to 25%, if required as part of client engagement
- Bachelor's degree (4yr college degree)
- 6 years of experience working with agile teams and/or technical project management
- Manage a profitable business and portfolio of digital projects, and develop new solutions to take to market
- Good communication skills and experience leading project teams and workstreams
- Knowledge of experience design concepts, including journey mapping, interviewing, and digital design
- Experience developing presentations, managing project plans, conducting research, and making recommendations for process improvement
- Demonstrate flexibility in prioritizing and completing tasks
- Familiarity with current software development technologies, standards, and leading practices.
- Advanced Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook
- Background / primary professional focus in one or more:
- Agile Coaching / Implementing Agile in teams and organizations
- Technology development
- UX/CX/Human Centered design principles and methodologies
- Content Management Systems (Drupal, Adobe Experience Manager, etc.)
- Professional Skills: Demonstrated critical thinking, attention to detail, comfort with ambiguity and unstructured situations, and strong communication skills
- Certifications: Project Management Professional (PMP), Certified Scrum Master (CSM), Agile Certified Practitioner (PMI-ACP), or equivalent
- The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.
- Compensation may vary based on education, skills, experience and location. Selected candidate must be local and able to work from one of the following offices: Tysons, VA (HQ); Washington DC as needed. Client meetings may be required in-person.
- This is an exempt level role that may require more than 40 hours of work per week.
- Selected Candidate must be able to work Eastern Standard Hours.
What Would Be Nice To Have *:
- Active Security Clearance (Top Secret or Secret)
- Experience in Management / Technology Consulting
- Experience working on technical or software development projects
- Experience overseeing multi-function project teams with at least 10-15 team members including Designers, Developers, Business Analysts, Data/Analytics and QA Personnel
- Experience working with the Federal Government or experience working with commercial clients in a highly regulated industry such as Health Care, Financial Services, Life Sciences, or Energy/Utilities
- Certifications Preferred: Scaled Agile Release Train Engineer (SAFe RTE), SAFe Program Consultant (SPC)
What We Offer *:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.