What are the responsibilities and job description for the Quality Assurance Analyst position at GuideOne Insurance?
For more than 75 years, we have protected organizations that strive to make the world a better place. We support this cause by safeguarding our members’ property and assets. Through diligent research and analysis, our home office department develops products and services that truly benefit our members. Consistent with our core value of being nimble, the department produces insurance coverage plans that meet the ever-changing needs of the Core Business writing churches, educational institutions, small business and nonprofit organizations. We actively partner with Programs and Specialty business units at GuideOne Insurance. We make positive change possible for these organizations by protecting them while they pursue their mission to do good.
The Quality Assurance Analyst is responsible for the quality review strategy focusing on portfolio analysis in Core; Non Profit Human Services. The team works together reviewing targeted and random underwriting files identifying strengths and opportunities. Assists underwriting leaders in the identification and implementation of training strategies to address the personal job improvement and performance of underwriters and underwriting activities. Works closely with both underwriters and underwriting management to identify process and performance opportunities, and may assist with project initiatives for the department as needed. The changing business climate and marketplace requires nimble decision making and this role is part of that process and decision making. Works under general supervision. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks with the expected underwriting curiosity, creativity, and latitude expected for success.
As the Quality Assurance Analyst you will be responsible for the following:
· The goal is to ensure that policies and books of business meet the standards for policy issuance accuracy with proper limits, coverage forms, rating algorithms, evidence of underwriter curiosity, and overall compliance in order to deliver an outstanding and accurate product to our customers.
· Completes executive summaries and various reports to underwriting management including presentations with senior leaders.
· Collaborates with management to identify inefficiencies in process, operations or employee performance and recommends additional training opportunities to bridge gap in performance.
· Works collaboratively with other business areas to incorporate other relevant topics into the training curriculum.
· Provides advice and fields questions from underwriters on processes and procedures as well as unique situations, proper risk selection and underwriting guidelines.
· Contributes to or delivers refresher training for existing staff on new procedures, risk selection, pricing, marketplace intelligence, etc. in a group setting or 1:1 setting.
· Participates in commercial underwriting/project initiatives and often the HOU SME.
· Performs other related work as assigned.